How CCaaS Can Support Customer Service Agents During Peak Times
Intelligent CCaaS solutions could provide the answer to challenged posed by increased workloads caused by peak seasons. ...
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Raising the Bar | Celebrating Another Successful ISO Audit
It’s been a really busy time for our Compliance Manager, Melissa Carter and our team as the company has been preparing for our annual ISO audit. ...
Benefits of Digital Transformation and Why You Can’t Ignore Them
From improving processes to reducing costs and allowing businesses to react quickly to market changes, digital transformation provides many benefits f...
Why Digital Transformation Is A Boardroom Issue That Can’t Be Ignored
Digital transformation has become a catch-all phrase used by any business bringing in any type of new technology to improve what they do. While thereâ...
How Digital Transformation Is Changing Contact Centres
Today’s contact centre is a hub of customer communication and information. t’s the engine of your customer service, and as such, needs much more t...
Contact Centre Digital Transformation: The Essential Evolution To Improve Customer Experience
From improving customer satisfaction, to providing access to multi-channel communication and using data to uncover customer insights or improve opera...
UCaaS vs CCaaS Â – Key Differences and How to Make the Right Choice For Your Business
The key difference between UCaaS (Unified Communications as a Service) and Contact Centre as a Service is that the former primarily focusses on intern...