Monitor business performance, assess call-handling and remain compliant.
Elite’s hosted call recording services are a powerful addition to any business phone system.
They allow you to:
Our inbound and outbound call recording solutions are scalable and can accommodate both home workers and mobile calls.
Inbound Call Recording
Ideal for call centres or businesses looking to implement stringent controls and improve quality of service.
Outbound Call Recording
Ideal for companies looking to determine the effectiveness of their agents’ sales techniques. It is also popular with telemarketing companies, credit control departments and organisations dealing with sensitive and confidential data.
Through a simple and intuitive user interface, you can access your recordings from any location and gain a real-time, interactive view of your data.
Through an online web portal, you can quickly and easily locate any call recording.
Store your recordings in a secure cloud environment archive for as long as required.
Elite call recordings are compliant with a range of regulations, including PCI DSS, GDPR, Dodd-Frank, MiFIDII and HIPAA.
An intuitive portal interface allows users to control playback and identify speakers during a call.
As part of our aim to be a sustainable company, we are committed to partnering with brands whose business practices align with this aim. Our call recording partners' efforts to reduce their impact on the environment contributes to our ability to operate in a more sustainable way.
Why Choose Us?
Elite are experts in helping businesses collaborate and communicate in a secure, productive and profitable way, wherever you or your employees are located.
When we looked at our existing suppliers, side-by-side, Elite stood out as the provider who looked after our needs the best. Elite were always available to speak with when we contacted them, ready to offer advice and we had access to a dedicated account manager who ensured our needs were always being met. It made sense that we would look to shift all communications to them.
Whether you're looking to get the ball rolling with call recording solution from Elite or you're in need of advice on what is the best option for you, our team is here to help! Fill in our contact form and one of our specialists will be in touch!