Call Recording

Monitor business performance, assess call-handling and remain compliant.

Elite

Call Recording Solutions for Every Business

Elite’s hosted call recording services are a powerful addition to any business phone system.

They allow you to:

  • Establish trends
  • Identify areas for improvement
  • Ensure agents are handling customers professionally
  • Train and monitor staff
  • Improve customer satisfaction
  • Create call archives

Our inbound and outbound call recording solutions are scalable and can accommodate both home workers and mobile calls.

Ideal for call centres or businesses looking to implement stringent controls

Improve Your Performance with Call Recording

Inbound Call Recording

Ideal for call centres or businesses looking to implement stringent controls and improve quality of service.

Outbound Call Recording

Ideal for companies looking to determine the effectiveness of their agents’ sales techniques. It is also popular with telemarketing companies, credit control departments and organisations dealing with sensitive and confidential data.

Through a simple and intuitive user interface, you can access your recordings from any location and gain a real-time, interactive view of your data.

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Key Features

Secure call recording for effective regulatory compliance.

Easy Search Functionality

Through an online web portal, you can quickly and easily locate any call recording.

Cloud Storage

Store your recordings in a secure cloud environment archive for as long as required.

Achieve Compliance

Elite call recordings are compliant with a range of regulations, including PCI DSS, GDPR, Dodd-Frank, MiFIDII and HIPAA.

Clear Audio

An intuitive portal interface allows users to control playback and identify speakers during a call.

Business Benefits

provide real training moments to share with teams

Improve Customer Service

Review your interactions, provide real training moments to share with teams and improve service.

Reduce disruption to your business with our out of hours support

Quick and Easy Installation

Reduce disruption to your business with our out of hours support to ensure install happens at a time that suits you.

Capitalise on Elite

Strong Provider Partnerships

Capitalise on Elite's strong relationships with a range of the UK's leading providers.

Partner with Elite and gain access to our dedicated support team

Expert Technical Support

Partner with Elite and gain access to our dedicated support team, your own personal account manager and your own customer services representative.

Next-generation technologies allow you to track calls in innovative ways

Next-Generation Technologies

Next-generation technologies allow you to track calls in innovative ways. You can share calls, add notes and comments and maintain control over access to recorded data.

Elite Green Certified Partners

As part of our aim to be a sustainable company, we are committed to partnering with brands whose business practices align with this aim. Our call recording partners' efforts to reduce their impact on the environment contributes to our ability to operate in a more sustainable way.

certified

Your Experience is Our Priority

Customer Ratings

0%
%

Of customers rated our service as
either good or excellent.

Customer Satisfaction

0%
%

Above the industry average
CSAT Score.

Response Time

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mins

You can rely on a quick answer to
your support request.

 

Why Choose Us?

Elite are experts in helping businesses collaborate and communicate in a secure, productive and profitable way, wherever you or your employees are located.

Security

Establish access controls, so only approved users can open call archives, which are stored in a secure cloud environment.

Collaboration

Review call recordings and work together in teams to identify where customer service and sales improvements can be made.

Productivity

With a quick search function for individual calls, eliminate wasting time by scouring through data-heavy archives.

Profitability

Monitor calls to identify missed opportunities and create scripts that overcome objections and boost sales.

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When we looked at our existing suppliers, side-by-side, Elite stood out as the provider who looked after our needs the best. Elite were always available to speak with when we contacted them, ready to offer advice and we had access to a dedicated account manager who ensured our needs were always being met. It made sense that we would look to shift all communications to them.

Tom Robson | Resources and Communication Coordinator

Interested in a Call Recording Solution?

Whether you're looking to get the ball rolling with call recording solution from Elite or you're in need of advice on what is the best option for you, our team is here to help! Fill in our contact form and one of our specialists will be in touch!

    Frequently Asked Questions