A virtual, functionality-rich, and limitlessly scalable Contact Centre to serve your customers on a global scale.
Elite’s CCaaS allows you to deliver customers a complete omnichannel experience, enabling chat, email, fax, social media, text message, voice, and web engagement. Deployed in the cloud and customisable to your business, Elite CCaaS allows you to offer personalised customer journeys and provides you with the ability to track their experience and satisfaction.
With next-generation features such as intelligent AI-driven processes and workforce optimisation tools, you can build a future-proof, versatile Contact Centre that can be operated from anywhere without any need for onsite infrastructure.
Expand your customer service capabilities with enterprise-level features and functionalities and easily manage calls to and from a single or multiple Contact Centres.
With Contact Centre as a Service (CCaaS) you have access to a customisable solution that integrates with your core business systems for improved, reliable communications.
Through a single user dashboard, view entire conversations - even if a customer switches channels - and provide personalised, one-touch experiences.
With Elite’s CCaaS, you can add or remove users quickly and easily, allowing your Contact Centre to flex with your business.
Through a customisable dashboard, view historical or real-time data with powerful search and filtering functionality to ensure you’re monitoring critical metrics effectively.
Access such functionality as routing calls to different locations and ensure the longest waiting callers are prioritised and directed to agents with the right skill set.
As part of our aim to be a sustainable company, we are committed to partnering with brands whose business practices align with this aim. Our CCaaS partners' efforts to reduce their impact on the environment contributes to our ability to operate in a more sustainable way.
Why Choose Us?
Elite are experts in helping businesses collaborate and communicate in a secure, productive, and profitable way, wherever you or your employees are located.
Due to my technology background, I immediately knew that our existing telephony system was not fit for purpose, especially during the stresses of the pandemic. It was a high priority to support our staff and our customers with the demands of the new way of working. We needed a system that we could use onsite, on the go and from home, which we could manage ourselves, but still have support on hand.
Whether you're looking to get the ball rolling with a CCaaS solution from Elite or you're in need of advice on what is the best option for you, our team is here to help! Fill in our contact form and one of our specialists will be in touch!