Contact Centre as a Service (CCaaS)

A virtual, functionality-rich, and limitlessly scalable Contact Centre to serve your customers on a global scale.

Get Ahead of the Omnichannel Game

Elite’s CCaaS allows you to deliver customers a complete omnichannel experience, enabling chat, email, fax, social media, text message, voice, and web engagement. Deployed in the cloud and customisable to your business, Elite CCaaS allows you to offer personalised customer journeys and provides you with the ability to track their experience and satisfaction.

With next-generation features such as intelligent AI-driven processes and workforce optimisation tools, you can build a future-proof, versatile Contact Centre that can be operated from anywhere without any need for onsite infrastructure.

A Next-Generation, Omnichannel Experience

Expand your customer service capabilities with enterprise-level features and functionalities and easily manage calls to and from a single or multiple Contact Centres.

With Contact Centre as a Service (CCaaS) you have access to a customisable solution that integrates with your core business systems for improved, reliable communications.

 

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Key Features

Integrate an advanced, virtual Contact Centre that blends state-of-the-art features and removes the need for expensive private networks.

Omnichannel Capabilities

Through a single user dashboard, view entire conversations - even if a customer switches channels - and provide personalised, one-touch experiences.

Limitless Scalability

With Elite’s CCaaS, you can add or remove users quickly and easily, allowing your Contact Centre to flex with your business.

Powerful Monitoring Tools

Through a customisable dashboard, view historical or real-time data with powerful search and filtering functionality to ensure you’re monitoring critical metrics effectively.

Intelligent Routing

Access such functionality as routing calls to different locations and ensure the longest waiting callers are prioritised and directed to agents with the right skill set.

Business Benefits

Cloud-based meaning geographical resiliency comes as standard

Operate From Anywhere

As CCaaS is Cloud-based, geographical resiliency comes as standard with all services operating at least a 99.99% reliability rate, ensuring a consistently active experience.

Equip your employees with the tools required to operate from any location

Global Flexibility

Equip your employees with the tools required to operate from any location – whether that’s at home, in another office or even in another country.

ensure your new virtual Contact Centre is up and running as soon as possible

Rapid Implementation

Elite understand that time is a priority and will ensure your new virtual Contact Centre is up and running as soon as possible.

Create a powerful, multi-functional, omnichannel Contact Centre

Low Cost

Create a powerful, multi-functional, omnichannel Contact Centre without the overheads of building or hiring a bricks and mortar alternative.

Elite’s CCaaS disaster recovery service makes it easy for you to re-route calls

Disaster Recovery

Elite’s CCaaS disaster recovery service makes it easy for you to re-route calls to any location with an internet connection and web browser should the need ever arise.

Elite Green Certified Partners

As part of our aim to be a sustainable company, we are committed to partnering with brands whose business practices align with this aim. Our CCaaS partners' efforts to reduce their impact on the environment contributes to our ability to operate in a more sustainable way.

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Your Experience is Our Priority

Customer Ratings

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Of customers rated our service as
either good or excellent.

Customer Satisfaction

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Above the industry average
CSAT Score.

Response Time

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You can rely on a quick answer to
your support request.

 

Why Choose Us?

Elite are experts in helping businesses collaborate and communicate in a secure, productive, and profitable way, wherever you or your employees are located.

Security

Access all features and functionalities via a secure cloud-hosted web portal and allocate each employee the correct user permissions.

Collaboration

Elite CCaaS easily integrates with other business systems, meaning collaboration between employees can happen anywhere and with outstanding efficiency.

Productivity

Powered by 99.99% reliability rates and omnichannel functionality, your workforce can ensure every customer interaction is optimised.

Profitability

Boost profits with a Cloud-based Contact Centre that is significantly more cost-effective than bricks and mortar alternatives and deploy powerful monitoring tools to optimise performance.

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Due to my technology background, I immediately knew that our existing telephony system was not fit for purpose, especially during the stresses of the pandemic. It was a high priority to support our staff and our customers with the demands of the new way of working. We needed a system that we could use onsite, on the go and from home, which we could manage ourselves, but still have support on hand.

Vanessa Worsley | Director of Finance, Urban Bliss

Interested in Contact Centre CCaaS for your business?

Whether you're looking to get the ball rolling with a CCaaS solution from Elite or you're in need of advice on what is the best option for you, our team is here to help! Fill in our contact form and one of our specialists will be in touch!

    Frequently Asked Questions