Microsoft Direct Routing

Unlock the full power of Microsoft Teams with Direct Routing and enable feature-rich voice services as part of a simple, price-per-user model.

Connect your business to Elite Teams Talk

Teams Talk Packages From Elite

Connect your business to Elite Teams Talk and access next-generation voice technology with industry-leading flexibility and support. Using our extensive knowledge and experience, we have combined various platforms to provide businesses with the flexibility to unify communications via Microsoft Teams.

Our ‘Teams Talk’ solution is available in three different packages:

  • Teams Talk
  • Teams Talk Pro
  • Teams Talk Premium
Each platform is tailored for a distinct set of voice options

Unlock the Power of Microsoft Teams with Teams Talk

Each platform is tailored for a distinct set of voice options, allowing businesses to choose a solution that suits their communication needs. Rather than using a separate UC platform, Elite Teams Talk gives businesses the option to consolidate communications into a single, unified and powerful tool.

Elite Teams Talk – one tool for all internal and external collaboration and communication needs.


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Key Features

Elite Teams Talk - the flexible, accessible and cost-effective alternative to other calling plans, allowing you to make calls to anyone, anywhere, anytime.

Business Continuity

With tailored business continuity and network/number level resilience, keep your business ‘always on’ without ever missing a call.

Improved Security

Benefit from a superior voice network that offers encryption over the internet and improved voice resilience.

Powerful Monitoring

Easily access and monitor call and user management information, including call logging, call quality and platform adoption.

Number Porting

With Elite Teams Talk you can keep your existing numbers and add any new numbers as and when required.

Business Benefits

Enable full Public Switched Telephone Network (PSTN)

Microsoft Teams Voice Enablement

Enable full Public Switched Telephone Network (PSTN) breakout to the public telephone network with Teams Direct Routing.

Get a more cost-effective option to Microsoft Calling Plans

Time and Cost Efficient

Get a more cost-effective option to Microsoft Calling Plans with a number of different commercial options to meet your needs.



Elite's Team Talk solutions do not require traditional hardware to operate, meaning no initial, expensive outlay.

Tailored business continuity with network/number level resilience

Never Miss a Call

Tailored business continuity with network/number level resilience to keep your business operating at peak performance.

Monitor information relating to call handling efficiencies

Powerful Monitoring

Monitor information relating to call handling efficiencies, productivity, call patterns and caller behaviour. Data includes time to answer, call waiting time, call outcome and caller details.

Elite Green Certified Partner

As part of our aim to be a sustainable company, we are committed to partnering with brands whose business practices align with this aim. Microsoft’s sustainable practices include: aiming to be carbon negative by 2030, a commitment to having 100% of their electricity consumption matched by zero-carbon energy purchases and aiming to be one of the largest purchasers of renewable energy in the world. Partnering with Microsoft contributes to our ability to operate in a more sustainable way.


Your Experience is Our Priority

Customer Ratings


Of customers rated our service as
either good or excellent.

Customer Satisfaction


Above the industry average
CSAT Score.

Response Time


You can rely on a quick answer to
your support request.


Why Choose Us?

Elite are experts in helping businesses collaborate and communicate in a secure, productive, and profitable way, wherever you or your employees are located.


Elite’s Team Talk solutions are built on Microsoft’s own security protocols, meaning users need only one login for all their communication requirements.


Use the Elite Team Talk desktop and mobile apps to talk to customers anytime, anywhere and create a more collaborative, flexible working environment.


Elite Team Talk allows your employees to maintain communication with colleagues and external customers through one application, on any device, anytime, from anywhere.


With no initial investment required and call packages and fraud prevention, as standard manage your business costs better than with a separate UC platform.


Due to my technology background, I immediately knew that our existing telephony system was not fit for purpose, especially during the stresses of the pandemic. It was a high priority to support our staff and our customers with the demands of the new way of working. We needed a system that we could use onsite, on the go and from home, which we could manage ourselves, but still have support on hand.

Vanessa Worsley | Director of Finance, Urban Bliss

Interested in Microsoft Direct Routing?

Whether you're looking to get the ball rolling with Teams Talk packages from Elite or you're in need of advice on what is the best option for you, our team is here to help. Fill in our contact form and one of our specialists will be in touch.

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    Microsoft Direct Routing Frequently Asked Questions