Teams Talk

Unlock the full power of Microsoft Teams with a Teams Talk package from Elite Group and enable feature-rich voice services as part of a simple, price-per-user model.

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Flexible Communication for the Modern Business

Our Teams Talk packages are here to bring flexibility to your workforce’s communication. Connect your Microsoft Teams platform to your business’s PSTN to create a comprehensive business telephone system. Enable better mobility for your team, boost productivity and unlock the potential of Microsoft Teams with Teams Talk from Elite.

How Microsoft Direct Routing at Elite Works

How Does Teams Talk Work?

Direct routing is the process of routing the Microsoft Teams platform to your business’s existing PSTN. This transforms Microsoft Teams, which in it’s normal functionality is used more as an internal tool, into a fully-functional business phone system, which enables you to make and receive calls to external parties.

This allows your business to take advantage of cheaper call rates, more flexibility to scale your solution to your growing business and your team can continue to use the Microsoft Teams platform that they are familiar with whilst enjoying new benefits that direct routing provides.


Unlock the Power of Microsoft Teams with Teams Talk


Connect your business to Elite Teams Talk and access next-generation voice technology with industry-leading flexibility and support. Rather than using a separate UC platform, Elite Teams Talk gives businesses the option to consolidate communications into a single, unified and powerful tool.

Our Teams Talk solution is available in three different packages:

· Teams Talk

· Teams Talk Pro

· Teams Talk Premium

Each platform is tailored for a distinct set of voice options, allowing businesses to choose a solution that suits their communication needs. Elite Teams Talk – one tool for all internal and external collaboration and communication needs.

Why choose Elite for your Microsoft Direct Routing solutions

Why Elite for Teams Talk

As a Microsoft Gold partner, our team are highly trained and accredited by Microsoft, so you can trust our knowledge and experience, to help you get the most out of Teams Talk. Our range of packages have been created to suit the needs of a variety of businesses, their needs and their budgets.

Our expert team can ensure seamless migration paths, so your business experiences minimal disruption during implementation and we will always be here for you to provide support, advice and answer any questions you have, whenever you need us.

Finally, when it comes to using your new solution, we take all of the stress away by handling all of the required Microsoft licencing, hardware and configuration.

Microsoft Direct Routing with Elite

Boost collaboration and fuel efficient productivity with Teams Talk from Elite


Simplify Business Processes

Your team has everything they need to collaborate and work efficiently all within one space and your communication channels are unified and accessed by a single phone number, regardless of location.


Multi-channel Communication

Your team can communicate and collaborate in a way that works best for them through having access to voice, instant message, video and more within one platform.


Streamlined Communication

Unifying all of your business communication channels including your voice solution, provides an all-in-one platform across all the devices your team uses for seamless workflows regardless of your employees’ location.


Systematic Workflows

Unifying all of your business communication channels including your voice solution, provides an all-in-one platform across all the devices your team uses for seamless workflows regardless of your employees’ location.

Key Features

Elite Teams Talk - the flexible, accessible and cost-effective alternative to other calling plans, allowing you to make calls to anyone, anywhere, anytime.

Business Continuity

With tailored business continuity and network/number level resilience, keep your business ‘always on’ without ever missing a call.

Improved Security

Benefit from a superior voice network that offers encryption over the internet and improved voice resilience.

Powerful Monitoring

Easily access and monitor call and user management information, including call logging, call quality and platform adoption.

Number Porting

With Elite Teams Talk you can keep your existing numbers and add any new numbers as and when required.

Case Study - Chantelle Lighting

Following challenges brought about by the pandemic, Chantelle Lighting, a bespoke decorative lighting manufacturer, were looking for a solution to enable effective communication, both within the office and from home. Watch this short clip to see how 8x8 excelled the way of working for Chantelle Lighting.

Business Benefits

Enable full Public Switched Telephone Network (PSTN)

Microsoft Teams Voice Enablement

Enable full Public Switched Telephone Network (PSTN) breakout to the public telephone network with Teams Direct Routing.

Get a more cost-effective option to Microsoft Calling Plans

Time and Cost Efficient

Get a more cost-effective option to Microsoft Calling Plans with a number of different commercial options to meet your needs.



Elite's Team Talk solutions do not require traditional hardware to operate, meaning no initial, expensive outlay.

Tailored business continuity with network/number level resilience

Never Miss a Call

Tailored business continuity with network/number level resilience to keep your business operating at peak performance.

Monitor information relating to call handling efficiencies

Powerful Monitoring

Monitor information relating to call handling efficiencies, productivity, call patterns and caller behaviour. Data includes time to answer, call waiting time, call outcome and caller details.


Due to my technology background, I immediately knew that our existing telephony system was not fit for purpose, especially during the stresses of the pandemic. It was a high priority to support our staff and our customers with the demands of the new way of working. We needed a system that we could use onsite, on the go and from home, which we could manage ourselves, but still have support on hand.

Vanessa Worsley | Director of Finance, Urban Bliss

Microsoft Direct Routing Frequently Asked Questions

Elite Green Certified Partner

We are dedicated to partnering with providers who share our aim of working towards a more sustainable future.

Microsoft have dedicated themselves to a range of sustainability commitments. By 2025, Microsoft have pledged that they will protect more land than they use. By 2030, Microsoft will be carbon negative, will be replenishing more water than they use and zero waste across their direct waste footprint. Finally, by 2050 they will remove their historical emission since their inception in 1975.

Partnering with Microsoft contributes to our commitment of becoming a sustainable company.


Your Experience is Our Priority

UC Customer Ratings


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either good or excellent.

UC Customer Satisfaction


Above the industry average
CSAT Score.

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You can rely on a quick answer to
your support request.

Step Up Your Business with Elite

Let’s work together to take your business communication to the next level with a Teams Talk package that suits your needs.

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