Voice

Put your best voice forward with business telephony solutions and services from Elite.

Voice Solutions to Ensure You're Always Heard

Our range of voice solutions enable your workforce to operate wherever they are, including full cloud, on-premise, and hybrid solutions for even the most demanding environments. You can rely on us to help you find the right voice solution that meets all of your business needs and improves your customer’s experience.

Telephony Solutions to Meet Any Business Challenge

Calls & Lines

Manage costs and simplify operations with consolidated, high-quality Calls & Lines. Our business call packages streamline day-to-day operations, lower overheads, and allow you to react to an evolving business landscape.

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Call Recording

Monitor business performance, assess call-handling, and remain compliant. Our inbound and outbound call recording solutions are scalable and can accommodate both home workers and mobile calls.

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Inbound Numbers

Ofcom-registered and with established relationships with leading carriers, Elite provide a range of bespoke, special format, UK and international numbers. Always provided with industry-leading support.

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IVR & Call Queuing

A missed call is a missed opportunity. Ensure every call is dealt with quickly and effectively. Streamline your business processes, increase customer service and sales levels, and reduce operational costs.

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Microsoft Direct Routing

Unlock the power of Microsoft Teams and enable flexible, feature-rich voice services. Each package is tailored to a set of voice options so the solution meets your specific communication needs.

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SIP Trunks

Reduce business costs, increase resiliency, future-proof against the 2025 PSTN shutdown and acquire the flexibility to scale your voice infrastructure in an instant with feature-rich SIP Trunk telephony.

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Bespoke Business Voice Solutions with Unbeatable Support

From design to implementation and support, we’ll help you secure the telephony solution to meet your business objectives.

Our specialists will take the time to get to know your business and its needs to find the best voice solutions for your business.

 

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Simple Implementation and Expert Training

Installation of your new solution will be overseen by a team of expert engineers, for quick integration into your business with minimal disruption.

Once installed, our team will introduce and train your team to get the most out of your new voice solution.

 

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Business Benefits

Increase your team

Expert Support

Enjoy peace of mind with our dedicated support team, including your own personal account manager to help you get the most out of your contract with us.

We will find business broadband solutions with your budget in mind

One Stop For All Communications

Simplify processes by getting all your communication and IT services from a single, expert provider.

access to your very own account manager

Partnerships with Leading Carriers

Benefit commercially from Elite's close relationships with leading UK and international telecoms carriers.

Easy Cost Management

Receive easy-to-read monthly bills that can be accessed via our secure, online billing portal.

Improved Customer Experience

High quality voice solutions that improve the relationship between you and your customers.

Elite Green Certified Partners

As part of our aim to be a sustainable company, we are committed to partnering with brands whose business practices align with this aim. Our voice partners' efforts to reduce their impact on the environment contributes to our ability to operate in a more sustainable way.

certified

Your Experience is Our Priority

Customer Ratings

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Of customers rated our service as either good or excellent.

Customer Satisfaction

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Above the industry average CSAT score.

Response Time

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You can rely on a quick answer to your support request.

Why Choose Us?

Elite are experts in helping businesses collaborate and communicate in a secure, productive, and profitable way, wherever you or your employees are located.

Security

Access our secure online portal to log any issues, questions or support tickets and a member of our team will be on hand to help, as soon as possible.

Collaboration

Facilitate better team work and better communication between your business and your customers with a voice solution from Elite.

Productivity

Enhance staff productivity through streamlining your communications with a bespoke business voice solution.

Profitability

Reduce costs by purchasing your voice solutions from one provider, with one bill that makes it easy to manage your monthly outgoings.

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When we looked at our existing suppliers, side-by-side, Elite stood out as the provider who looked after our needs the best. Elite were always available to speak with when we contacted them, ready to offer advice and we had access to a dedicated account manager who ensured our needs were always being met. It made sense that we would look to shift all communications to them.

Tom Robson | Resources and Communication Coordinator

Looking to Improve Your Business Telephony Solutions?

Whether you're looking to get the ball rolling with a bespoke business voice solution from Elite or you're in need of advice on what is the best option for you, our team is here to help! Fill in our contact form and one of our specialists will be in touch!

    Frequently Asked Questions