Interactive Voice Response (IVR) uses automation to allow incoming callers to access information via a voice response system of pre-recorded messages. As one of the UK’s leading IVR providers, Elite supplies businesses, nationwide, with both standard and bespoke solutions.
Equipped with a high-quality IVR solution, each call your business receives is dealt with quickly and effectively. Business processes are streamlined, customer service is improved, sales are increased and operational costs are reduced.
Elite’s bespoke IVR solutions supports voice-recognition, ensure no call goes unanswered and greets each caller in a professional manner.
For businesses that experience a high volume of inbound calls, an IVR solution equipped with call queuing is a game-changer.
Invite callers into intelligent network queues, with the option of implementing multiple queues at once, each with custom music, comfort messages, and queue position announcements.
Allow callers to navigate through IVRs with custom menu options, such as “press 1 for sales, press 2 for customer care etc”. Multiple levels can be set within an IVR menu, each with custom audio and call routes.
Share inbound call traffic proportionally across as many devices, groups, or sites as required. Call ratios can be monitored and adjusted in real-time to ensure no one group is overwhelmed.
Integrate the IVR solution with existing applications such as CRM or back office applications to access real-time data updates.
As part of our aim to be a sustainable company, we are committed to partnering with brands whose business practices align with this aim. TalkTalk Business has reduced its carbon footprint of its offices and data centres by more than 60% and are continuously progressing on their journey to becoming a net zero business. Partnering with TalkTalk contributes to our ability to operate in a more sustainable way.
Why Choose Us?
Elite are experts in helping businesses collaborate and communicate in a secure, productive, and profitable way, wherever you or your employees are located.
When we looked at our existing suppliers, side-by-side, Elite stood out as the provider who looked after our needs the best. Elite were always available to speak with when we contacted them, ready to offer advice and we had access to a dedicated account manager who ensured our needs were always being met. It made sense that we would look to shift all communications to them.
Whether you're looking to get the ball rolling with call queuing or IVR solutions from Elite or you're in need of advice on what is the best option for you, our team is here to help. Fill in our contact form and one of our specialists will be in touch!