Elite’s maintenance and support packages provide access to our specialist in-house team of engineers and customer service agents. Our team are here to help solve issues and minimise downtime, to safeguard your business and ensure your customers experience is always positive.
We provide flexible, specialist and highly responsive support models for a wide range of telephony and UC solutions – either as a standard, in-hours contract or as a complete 24/7 service wrap.
With professional services for both minor and major system faults or changes to your existing infrastructure, we can repair, update, or reconfigure a range of platforms as standard, including:
If you use a different platform from those listed, don’t worry. Elite are also able to provide ad-hoc support for other vendor solutions through our network of approved and trusted partners.
The Elite technical support team possess comprehensive knowledge of every one of our products. From the first conversation things will start moving fast to get you back up and running.
We understand that downtime can have damaging effects on your business, that’s why our expert team work quickly and efficiently to help to maintain your team’s productivity and ensure that the experience of your customers isn’t negatively affected.
Our team of in-house engineers are trained to the highest level and we are able to provide a range of support and maintenance services for your business. From ad hoc support on an issue you are experiencing to full, wrap around 24/7 support for complete peace of mind, we’re here to ensure your business is always working at its best.
With maintenance and support services from Elite, you have access to your own team of experts, whenever you need them.
Our engineers possess in-depth knowledge of all our products and services. Whatever maintenance and support requirements you may have, Elite has you covered.
Elite engineers are among the most skilled in the country and can fix-repair almost any issue. In the unlikely situation they can’t, we work out a suitable solution.
Not only can Elite offer maintenance and repairs for solutions purchased from other providers, we also offer a 24/7 service wrap to give you total peace of mind.
No matter where your business is located in the UK, we can solve your problem and will send an engineering team to your premises if necessary.
Due to my technology background, I immediately knew that our existing telephony system was not fit for purpose, especially during the stresses of the pandemic. It was a high priority to support our staff and our customers with the demands of the new way of working. We needed a system that we could use onsite, on the go and from home, which we could manage ourselves, but still have support on hand.
Whether you’re looking for full-time support packages or maintenance for a specific solution, we’re here to help.
Fill in our contact form and one of our specialists will be in touch soon.