Maintenance & Support

Our nationwide team of accredited, cross-platform trained engineers ensure you always operate at peak performance and never miss a call.

We can repair, update, or reconfigure a range of platforms as standard

Knowledgeable and Expert Support

We provide flexible, specialist and highly responsive support models for a wide range of telephony and UC solutions – either as a standard, in-hours contract or as a complete 24/7 service wrap.

With professional services for both minor and major system faults or changes to your existing infrastructure, we can repair, update, or reconfigure a range of platforms as standard, including:

  • Gamma Horizon
  • Mitel MiVoice Office
  • Mitel MiVoice Business
  • Mitel Flex
  • 8×8 X-Series

If you use a different platform from those listed, don’t worry. Elite are also able to provide ad-hoc support for other vendor solutions through our network of approved and trusted partners.

Choose from our range of maintenance and support packages

Our Support Packages Include:

The Elite technical support team possess comprehensive knowledge of every one of our products. From the first conversation things will start moving fast to get you back up and running.

We understand that downtime can have damaging effects on your business, that’s why our expert team work quickly and efficiently to help to maintain your team’s productivity and ensure that the experience of your customers isn’t negatively affected.

 

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Key Features

Have your own team of engineers on standby, always.

Support for On-Premise Phone Systems and Cloud-Based UC Platforms

Our engineers possess in-depth knowledge of all our products and services. Whatever maintenance and support requirements you may have, Elite has you covered.

Guaranteed Fix-Repair or Replace

Elite engineers are among the most skilled in the country and can fix-repair almost any issue. In the unlikely situation they can’t, we work out a suitable solution.

Flexible Support Options Including 24/7 Service Wrap

Not only can Elite offer maintenance and repairs for solutions purchased from other providers, we also offer a 24/7 service wrap to give you total peace of mind.

UK-Wide Coverage

No matter where your business is located in the UK, we can solve your problem and will send an engineering team to your premises if necessary.

Business Benefits

Elite will ensure your UC solution is secure

Security

Elite will ensure your UC solution is secure and software updates are enabled to protect your business from malicious attacks and software bugs.

Elite hold system configuration backups for every solution

Business Continuity

Elite hold system configuration backups for every solution so recovery is instant in the event of a catastrophic failure.

When phone systems or UC platforms go down, so does productivity

Maintain Productivity

When phone systems or UC platforms go down, so does productivity. With an Elite Maintenance & Support package, productivity gets a powerful and responsive layer of protection.

Employing an in-house team of engineers is expensive.

Save Costs on In-House Engineers

Employing an in-house team of engineers is expensive. With Elite’s Maintenance & Support, that cost is eliminated.

With dedicated account management, you’ll always have just one port of call.

Dedicated Account Management

Should the worst happen, you won’t find yourself passed between multiple advisers. With dedicated account management, you’ll always have just one port of call.

Your Experience is Our Priority

Customer Ratings

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Of customers rated our service as either good or excellent.

Customer Satisfaction

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Above the industry average CSAT Score.

Response Time

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You can rely on a quick answer to your support request.

 

Why Choose Us?

Elite are experts in helping businesses collaborate and communicate in a secure, productive, and profitable way, wherever you or your employees are located.

Security

Elite’s UC Maintenance & Support packages ensure you always have access to the latest patches and security updates.

Collaboration

Your phone system/UC platform is essential for keeping your workforce connected to each other and to customers. Our Maintenance & Support packages ensures this is protected.

Productivity

Keep productivity optimal with secure uptime of your critical communications solutions.

Profitability

When communications go down, the subsequent loss of productivity has a direct impact on your bottom line. With Elite, if they do go down, they’re never down for long.

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Due to my technology background, I immediately knew that our existing telephony system was not fit for purpose, especially during the stresses of the pandemic. It was a high priority to support our staff and our customers with the demands of the new way of working. We needed a system that we could use onsite, on the go and from home, which we could manage ourselves, but still have support on hand.

Vanessa Worsley | Director of Finance, Urban Bliss

Interested in maintenance and support for your business?

Whether you're looking to get the ball rolling with maintenance and support from Elite or you're in need of advice on what is the best option for you, our team is here to help. Fill in our contact form and one of our specialists will be in touch!

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    Maintenance Frequently Asked Questions