Unified Communications (UCaaS)

Streamline your communications and empower your team to work better together with unified communications solutions from Elite Group.

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Integrate Your Enterprise UCaaS Services with Elite Group

The way we work is evolving. Your workforce need the latest tools to operate faster and smarter, wherever they are. Elite Group provides unified communications services (UCaaS) that allow you to channel how you text, talk, video call and collaborate through a single cloud platform with zero disruptions. Allow your team to effectively work together, both in the office and from home and improve your relationship with your customers with a unified communications solution from Elite Group.

UCAAS - Elite Group

What is Unified Communications (UCaaS)?

Unified Communications solutions integrate multiple communication applications and features into one streamlined solution. A UCaaS solution offers a bespoke, tailor-made package with apps and features that meet your needs exactly.

An effective UCaaS solution allows information to be shared more efficiently which can bring vast improvements to your business processes, productivity and the experience of your customers.

Unified Communications - Elite Group

Collaborate without Limitations with Unified Communications

Our UCaaS solutions unlock new levels of productivity and collaboration. Your team has access to a digital working environment that they can access from anywhere. Whether your workforce are in the office, on the road or working from home, they can take advantage of the same communication and collaboration capabilities from any location.

From working together on documents to jumping on a video call to discuss ideas your team have everything they need to fuel innovation and work efficiently within your business.

UCAAS - Elite Group

Let's Work Together to Improve Your Business Communications

At Elite Group, our team of specialists take the time to get to know your business and its needs and work with you to find the perfect UCaaS solution to meet those needs.

We ensure quick and effective implementation and our engineers will offer hands-on training to help you and your employees get the most out of your new solutions.


Boost Productivity, Reduce Costs, Scale with Ease

Phone Systems

Put your best voice forward with a business phone system from Elite Group. No matter the size or type of your business, we have a wide range of intelligent, intuitive phone systems to meet your needs.


Maintenance and Support

We’re here to keep your business moving. As an Elite Group customer you will have access to our UK-wide, accredited, cross-platform trained engineers.


Contact Centre CCaaS

A feature-rich, limitlessly scalable, cloud-based system, integrating voice, chat and email to provide the best experience for your customers.



Unlock the power of Microsoft Teams with a premier cloud service that easily connects Microsoft Office Teams users to your business phone system.


Microsoft Direct Routing

Take advantage of a feature-voice service that provides access to next generation voice technology all within a simple, price-per-user model.


Unified Communications with Elite Group

From enhanced customer experiences to providing better flexibility for your team, your business can take advantage of a wide range of benefits from a UCaaS solution.


Improve Employee Experience

With a UCaaS solution from Elite Group, your team are no longer restricted to the office. All communication channels within the same platform saves every member of your workforce time for seamless collaboration and communication


Increase Customer Satisfaction

UCaaS solutions provide advanced call handling options, which cuts down wait times and improves the experience of your customers. Your customers are directed to the person they need quickly and efficiently and can engage with your business in a way that suits them.



Overall costs of implementing and utilising a UCaaS solution within your business are less than traditional telephony. From reduced installation costs to cheaper international calls, UCAAS offer significant cost-saving potential.


Scale with Ease

When your business grows, your UCaaS solution grows with it. Easily add and remove new users as and when you need to and only pay for what you use.

Case Study - Chantelle Lighting

Following challenges brought about by the pandemic, Chantelle Lighting, a bespoke decorative lighting manufacturer, were looking for a solution to enable effective communication, both within the office and from home. Watch this short clip to see how 8x8 excelled the way of working for Chantelle Lighting.

Business Benefits

Collaborate together and boost productivity

Improve Productivity

Empower your team to work together better through improved communication channels; easy, secure access to business data and features that fuel powerful collaboration.

communications solutions that grows with your business

Scale with Ease

Have access to a communications solution that grows with your business. Adding and removing new users, as and when you need to, is simple and we'll be on hand to assist to make the whole process a breeze.

You can count on Elite for expert and speedy UC support

Expert Support

Our team of specialist engineers and proactive customer service representatives are here whenever you need us. You can rely on us for speedy delivery of support should you encounter an issue to keep downtime at a minimum and keep your business moving.

Receive a dedicated account manager with Elite

Dedicated Account Management

You will have access to your own, named Account Manager who is there to take care of your contract, find the answers to your queries and ensure you are always getting the best deal.

Work effectivity from anywhere with Elite

Work Effectively From Anywhere

With a UCaaS solution from Elite Group, your team are no longer tied to the office. They will be able to communicate and collaborate with each other and your customers just as effectively, remotely, as they do in the office.


Due to my technology background, I immediately knew that our existing telephony system was not fit for purpose, especially during the stresses of the pandemic. It was a high priority to support our staff and our customers with the demands of the new way of working. We needed a system that we could use onsite, on the go and from home, which we could manage ourselves, but still have support on hand.

Vanessa Worsley | Director of Finance, Urban Bliss

Unified Communications Frequently Asked Questions

Elite Group Green Certified Partners

We are dedicated to partnering with providers who share our aim of working towards a more sustainable future.

That’s why we are dedicated to partnering with providers who share our aim of working towards a more sustainable future and helping businesses to become more eco-efficient through digital transformation.

Partnering with our unified communciations providers contributes to our commitment of becoming a sustainable company.


Your Experience is Our Priority

UC Customer Ratings


Of customers rated our service as either good or excellent

UC Customer Satisfaction


We have an above industry average CSAT Score

Response Time


You can rely on a quick answer to your Unified Communications support request

Trust Elite Group – Experts in Unified Communications Solutions

We’ve been transforming businesses like yours with the provision of the latest technology for over 20 years.

Our team of specialists are highly trained and take the time to get to know you, your business, your processes and your needs to find the best Unified Communications solutions for you.

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