Elite Groups Gold Partner Status With Mitel Offers Outstanding Support And Maintenance

27th April 2020

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Get The Support You Need With Elite’s Premium Service And Support


Elite Group are a Mitel gold partner, offering a range of state-of-the-art business communication solutions from Mitel. Our exceptionally skilled team have the ability to recommend individualised solutions to suit any business needs, delivered and installed by our dedicated Mitel Accredited deployment and engineering team.

Our Gold Partner status with Mitel offers outstanding support and maintenance

Unified Communication systems are one of the best tools for business productivity and efficiency and a must for any business wanting to compete effectively. Connecting employees with each other and customers to provide better outcomes and seamless connectivity means everyone is happy.

‘The hospitality business is always on. We’re 24 by 7 by 365-day business. One of the reasons we selected Mitel, is because of that market presence, and the understanding of the hospitality industry’ Jeff Bzdawka – Senior VP Global Hotel Operations, Hyatt Hotels

We are passionate about delivering communication systems that work for individual business needs and the reason we have Gold Partner status with Mitel. Along with providing state-of-the-art Unified Communications, our back up and support is also world-class. Elite have a varied range of customers from businesses across many industries utilising Mitel products and offer a wide range of support to go along with them.

“We have thousands of handsets deployed to our clinical and support staff teams who could be working anywhere across multiple London boroughs in acute hospitals, shared and hosted buildings and in the community. Good mobile communications are therefore critical to our staff and patients. Elite’s solution is reliable and effective; it has improved our wireless communications and resulted in better team working as our staff can now communicate more simply with colleagues who are on the move or at one of our different locations.” Gary Sawyer – Telecoms Manager, Whittington Health

The Mitel products offered by Elite Group allow businesses to get on with core business, utilising their communication tools as an added advantage rather than a hindrance.


MiVoice Office 250

In a competitive business environment, it’s essential that companies are able to connect with stakeholders quickly and efficiently. MiVoice Office is a cost-effective phone system solution that unifies business, with a rich feature set and applications that helps drive efficiencies and growth through better communication and collaboration.

MiVoice Office has been designed specifically to meet the needs of small to medium sized businesses. Using the solution, employees are able to work from any location, work more effectively and streamline customer interactions. Complete with a suite of embedded productivity applications, MiVoice Office helps businesses get more from their staff by making their work lives easier.

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MiVoice Business

Whether delivered onsite, hosted in the cloud or a hybrid of the two, MiVoice Business meets a wide range of business needs for businesses of all sizes. Scalable to service 5 users up to 130,000 users, MiVoice Business will not only grow with your business but help you grow your business by simplifying business communications, reducing costs and increasing productivity.

MiVoice Business provides end-to-end onsite unified communications so that you can simplify business communications, reduce costs and increase productivity. MiVoice Business gives your employees access to the same ‘in-office’ communications when they’re away from their desks. Being able to use a single identity, phone number, voice mailbox and extension means your staff are able to work from anywhere – allowing you to offer flexible and remote working without experiencing escalating mobility costs.

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MiCloud Flex

MiCloud Flex is Mitel’s fully hosted UC platform providing a complete Unified Communications-as-a-Service (UCaaS) environment fully hosted in Mitel’s high availability data centres.

With customisable options and seamless integrations with leading business applications, your information and voice calls will securely transverse the public internet via VoIP protocols. Because the solution is hosted in the cloud, your employees enjoy the same communications functionalities whether they’re in the office, on the road or working from home.

The UCaaS license model provides a scalable solution with enterprise level functionality and integration without the requirement for large capital outlay. Designed to suit the needs of global businesses, MiCloud Flex can connect offices and home workers around the world, providing businesses with a single communications platform no matter where they are based.

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MiContact Centre

MiContact Centre is an omnichannel customer management platform designed to enhance customer experience and improve consumer communications for businesses of all sizes. This can help drive excellent customer service by allowing you to ensure operational efficiency and nurture customer relationships.

90 percent of customers will visit a company’s website before getting in touch, and many prefer to interact through digital channels. Having multiple ways customers can interact with your customer services and sales teams has become the norm and it is crucial to customer satisfaction that all the channels are monitored and responded to in a timely manner.

MiContact Centre has been specifically designed to give you everything you need to run an industry-leading customer experience centre. Features include an in-built workflow designer, IVR, contact recording, quality monitoring, workforce scheduling, historical reporting and real-time dashboards. The easy to manage interface allows managers to monitor call flows and make live changes.

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As with any communication system things can and do go wrong from time to time, that’s why Elite Group have a dedicated support team for on and off-site assistance. We also have a tiered support system to make sure customers get the level of support they need. Our national team of fully accredited, skilled engineers offer a suite of services whether it’s via phone, remotely, electronically or on-site.

The benefits of an ongoing maintenance service mean little to no downtime, depending on the level of service, and peace of mind that support is always there when you need it. It all good to have a sophisticated communication system but if you don’t have skilled engineers to support it you can spend more time trying to maintain it than you should.

Mitel’s Software Assurance (SWAS) allows for the latest in updates keeping your systems current and software robust. Adding SWAS into your support package provides great value keeping you ahead of the game.

Marwatch enables our engineers to monitor your communication system remotely 24/7. Much like a security system, Marwatch allows us to be proactive and resolve any issues that may arise before you even notice. It also allows us to make any upgrade or hardware recommendations for future needs keeping businesses ahead of the curve. Utilised in conjunction with SWAS, Marwatch provides you with the ultimate in redundancies for your communication system.

No matter the level of support you need Elite Group offer packages that suit every organisation’s requirements.


Remote And On-Site

Silver Standard: Monday to Friday, 9am to 5pm, 16-hour response

Gold Standard: Monday to Friday 9am to 5pm, 8-hour response

Platinum Standard: 24/7/365, 4-hour response


For more information on our Mitel products or the support we offer please give one of our team a call today and we can help find a solution that suits you.