What is Mitel MiVoice Business Subscription?

Updated: March 22nd, 2024

How Can a MiVoice Business Subscription Benefit Your Business?

A Mitel MiVoice Business subscription is a powerful, internet-based, multi-channel communications solution that is available on an easy-to-manage subscription-based model. From improving collaboration and productivity within your team to having the ability to easily scale the solution to meet the current needs of your business, MiVoice Business possesses a range of features that can provide a wealth of benefits. If you’re looking to upgrade your business phone system to a VoIP communications system that is cost-effective and feature-rich, a MiVoice Business Subscription could be the right solution for you.

We’re going to take you through the key features of this solution and the practical benefits it can provide for your business, so you can make an educated decision.

What is Mitel?

Mitel is a global market leader in business communications. With over 50 years of industry experience, Mitel:

  • Have over 2 million new unified communications users per year
  • Are ranked number 1 in seven core markets
  • Serve business users in more than 100 countries
  • Partnered with over 5000 partners, globally

Their product suite offers a wide range of communications solutions, including UCaaS (Unified Communications as a Service) collaboration, contact centre and more.

Partner relationships are a core principle of Mitel’s business strategies, with over 5000 global partners. We’re proud to be a platinum Mitel partner, which means our staff possess in-depth knowledge of Mitel’s product suite and work collaboratively with them to find you the best solution for your business.

What is Mitel MiVoice Business Subscription?

MiVoice Business is a flexible, end-to-end unified communications solution that unifies:

  • Voice
  • Messaging
  • Mobility
  • Presence
  • Conferencing
  • Collaboration
  • Applications

As well as a range of communication features, MiVoice Business also offer a variety of mobility solutions, including dynamic extension and hot desking.

This powerful communications solution can be delivered onsite, hosted in the cloud or a hybrid of the two, depending on the needs of your business. Whether employees are working on the go, in the office or from home, they have access to the same features regardless of their location. Employees can use a single identity, phone number, voice mailbox and extension whilst working from anywhere, increasing the flexibility of your business to allow your team to work from wherever is best for them. Furthermore, users can access this communication system from a range of devices, including PCs, mobile devices, as well as traditional handsets for flexible communication that doesn’t compromise on quality.

MiVoice Business is available on a subscription basis which can reduce upfront costs and make contract management a breeze with easy-to-understand, monthly billing. You only pay for the communication and collaboration tools that you use within the MiVoice Business solution. Budgeting is made simple with all features included within one simple bill and plans can be customised to the needs of your individual team members.

What are the benefits of MiVoice Business Subscription?

MiVoice Business provides a range of benefits for a business and its employees. From increased productivity to enabling your team to work from any location whilst staying connected to your business and your customers.

MiVoice Business provides a range of benefits for a business and its employees. From increased productivity to enabling your team to work from any location whilst staying connected to your business and your customers.

1)    Multiple Communication Channels  – One Platform

Your team can communicate in a way that works best for them, with voice, messaging, video calls, collaboration and more, all integrated within one platform. There’s no need to purchase multiple solutions for high-quality communications that provide the best experience for your customers, saving your business money and the hassle of managing separate solutions. Better still, employees can seamlessly shift from one communication method to the other, should the situation call for it, without needing to cut off the original connection. For example, should a phone conference call need to add a visual element and move to a video conference call, there would be no need to cut off the original call and invite the attendees all over again. Because all communication tools are housed under the same platform, changing communication methods for all involved is as easy as a click of a button, saving time and boosting productivity.

With access to a range of communication features and channels unified within one platform, employees can quickly access the tools they need to effectively collaborate with each other and support their customers from one location. This makes teams more efficient, as less time is wasted switching between multiple platforms.

2)    Custom Deployment to Suit Your Business Needs

While many businesses now opt for purely cloud-based solutions, where the provider is responsible for the management of the solution, having constant supervision over the tools they use can be comforting for some businesses. That’s why Mitel MiVoice, unlike many other communications solutions today, can be installed on-site as well as accessible via the cloud – or a combination of the two. This can offer greater peace of mind for a business security-wise, should they have any concerns about the accessibility of a cloud-based system.

But whether the solution is hosted on-premises, or within the cloud is up to you and the needs of your business, making a MiVoice Business subscription a truly customised communications solution. If you want more control over your solution and have the resources to do so, you can choose to host it within your premises. If you don’t have the capabilities to host it on-premises, you can rely on your provider to host it within a secure infrastructure, so you don’t have to worry about managing the solution yourself. Alternatively, the solution can be delivered in a hybrid of on-premise and cloud deployment.

3)    Cost-Effective Subscription-Based Model

With a subscription-based model, your business can avoid large upfront costs and businesses only pay for the features that they use, making this solution very cost-effective. Businesses can choose a subscription plan that works best for their business and can scale the solution should their needs change, without wasting any investment in tools and features that aren’t required. 

This approach can also be a godsend for finance managers, who can struggle to keep track of precisely how many subscriptions are leaving business accounts each month, and what exactly those subscription payments are for. With Mitel MiVoice Business, businesses have the option to drastically cut multiple subscriptions and house all their communication needs in one simple platform, with only one monthly payment.

Saving money through implementing a MiVoice Business Subscription, means you can invest capital in other projects, solutions and resources that benefit and provide value to your business.

4)    Increased Agility & Flexibility

The modern world of business can take employees anywhere, so it’s important that they have access to a flexible communications system that allows them to take the capabilities of office-based communications, on the go. MiVoice Business can be accessed from any location from a range of devices, so teams can take all of the features this solution provides on the go and access it when working from home. As long as a remote worker has a reliable internet connection, they will be able to access the same tools and perform the same functions as their office-based employees. Plus, with advancements in mobile data technology, employees can even access the tools they need via mobile devices while on the go, should the situation call for it, making the Mitel MiVoice Business solution a truly versatile option.

5)    Simplified, Speedy Support

As the solution is cloud-based and delivered via the internet, troubleshooting is far more simple than traditional on-premise, analogue business phone systems. So, if a business runs into an issue, it can get the answers it needs quickly, with repairs being made remotely, and disruption is minimised. The platform is designed to be easy to navigate, so teams can get to grips with the solution quickly and start taking advantage of the features it offers.

Ready For Better Communications, Collaboration and Productivity?

If you’re looking for a communications solution that can take your business to the next level without draining your budget, then a MiVoice Business Subscription from Elite Group, could be the solution for you. Our Mitel Platinum Partner status is a testament to the experience of our highly-trained team of specialists, our knowledge of Mitel’s product suite and how to best implement the solution within your business, so you can take advantage of every benefit MiVoice Business Subscription has to offer.

Alongside our Mitel Platinum Partner status, we are also Microsoft Gold Partners, which means, that if you choose to host MiVoice Business within our secure Microsoft Azure infrastructure, you can rely on us to take care of the management of your deployment.

We have everything you need to find the best MiVoice Business Subscription plan for your business, so why not give our specialists a call today and say hello to better communications with Mitel and Elite Group? Contact us here or call 0344 875 8880.

Mitel MiVoice Business FAQs