How CCaaS Can Support Customer Service Agents During Peak Times
Intelligent CCaaS solutions could provide the answer to challenged posed by increased workloads caused by peak seasons. ...
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Is International SIP Trunking Right For Your Business?
In essence, a SIP trunk is the virtual version of an analogue phone line. SIP trunk providers use these virtual “lines” to facilitate voice commun...
Premium Level of Customer Service for your Business Mobile
It’s not uncommon for businesses today to be almost completely managed from a mobile device or tablet. With people more connected than ever, much of...
What Would Happen If the Entire Internet Went Down?
The internet has crept into almost every part of our lives. Imagining a world without is not only difficult, it's scary! We use the internet for ever...
What Is Wireless Electricity and When’s It Coming?
When we think electronics, wires and cables naturally spring to mind. Indeed, conceiving of electronics without wires and cables may seem almost impos...
Encoded Light: What Is Optical Networking?
Optical networking. It sure sounds fancy. But in truth, it’s not that different to plumbing. In fact, fibre-optic cables can be thought of as “pip...
Nexus Communications Rebrands to Elitetele.com
Nexus Communications is rebranding to Elitetele.com What does it mean for Nexus customers? This is fundamentally a rebrand of the Nexus Communicatio...