How CCaaS Can Support Customer Service Agents During Peak Times
Intelligent CCaaS solutions could provide the answer to challenged posed by increased workloads caused by peak seasons. ...
Liv Appleton
Technology Content Marketing Executive Liv joined the Elite Group team in 2021, as our technology copywriter, before progressing to her current role as our Content Marketing Executive in 2022. Liv has a strong background in the field of technology and leverages deep industry knowledge across a range of topics to create informative, insightful, and educational content to guide businesses towards effective technology adoption. Liv is committed to bringing up to date information on the latest technology, reporting on industry trends and providing advice to empower customers to make the most of everything their technology solutions have to offer.
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5 Benefits of Mitel MiVoice Subscription
Mitel MiVoice Business subscription is a powerful, internet-based, multi-channel communications solution that is available on an easy-to-manage subscr...
Unified Communications as a Service: Frequently Asked Questions
Your Unified Communications Questions Answered For businesses seeking to maximise productivity and collabroation, unified communications platforms off...
CCaaS 101: An Introduction to Contact Centre as a Service
Contact Centre as a Service (CCaaS) solutions have been growing in popularity in recent years thanks to the efficiency with which they can be implemen...
10 Features of UCaaS Solutions
In this article, we will discuss the ten key features of UCaaS solutions and why a new communications platform would benefit your business if you’re...
5 Benefits of 8×8 XCaaS
8x8 has emerged as one of the leading vendors of cloud communications technology, offering customers a massive range of products and services, suited ...