How Can Your Business Benefit From the PSTN Switch Off? The PSTN (Public Switched Telephone Network) is the system of analogue lines that has been pow...
Your phone system is the voice of your business, so choosing the right system is crucial. An inefficient phone system prevents your team from communicating effectively with each other and your customers, having a negative impact on operations, productivity and the experience customers have with your business.
From enhanced features to improved flexibility and scalability, cloud phone systems offer a range of benefits to businesses who utilise this solution to make the move to VoIP telephony. If you’re considering implementing a cloud phone system within your business or you’re reviewing your options and want to know what this solution can offer you – you’re in the right place. Welcome to your complete guide to cloud phone systems – how they work, what they offer and how to find the best system for your business.
A cloud phone system allows your business to make and receive calls via the internet by hosting your business phone system in the cloud. This moves your business phone system away from on-premise infrastructure and into a virtual infrastructure that is internet-based. This service is managed by a third party provider, so there’s no need to employ a team to take care of your solution. Cloud phone systems are usually supplied on a cost-per-user model, which means you only pay for what you use and can easily add or remove users as necessary.
Read more: Upgrade to a Hosted Phone System
The first distinct difference is the infrastructure that powers the two systems. Traditional landline telephony solutions rely on an on-premise infrastructure that needs to be managed by the user and is powered by the PSTN – the legacy, analogue network made up of copper lines that will be switched off by 2025. In comparison, cloud phone systems rely on a virtual infrastructure that is hosted within the cloud, managed by a third-party provider and delivers and receives calls via the internet.
Traditional phone systems can only be accessed via a phone handset connected via a wire to the on-premise network. In comparison, cloud phone systems can be accessed through various methods including:
Traditional telephony is tied to your business and scaling is difficult limiting your business’s flexibility and the ability to add or remove users easily. Customising a traditional phone system is complicated and expensive. In comparison, cloud phone systems make scaling easil,y as there is no physical infrastructure to modify, a new user is simply added to your account. All that’s left to do is connect your desk phone or softphone application to the phone system and away you go. Furthermore, as the solution is internet-based, users can access it from any location, which allows businesses to provide better flexibility for their team.
Read More: The Evolution of Business Phone Systems
The first important requirement is a suitable broadband connection that can support the cloud phone system. If your broadband doesn’t have sufficient bandwidth to support the solution, you may not be able to take advantage of all the benefits a cloud phone system can provide. Running your cloud phone system on an efficient broadband connection will guarantee crystal clear voice calls and video calls without buffering. Most business broadband connections are capable of supporting cloud telephony, as they are relying on a fast, fibre solution, however if you find that your broadband solution isn’t currently up to the task, then moving to a broadband solution with better bandwidth may be the first upfront cost you will have to consider.
The next requirement is a solution in which to access your cloud phone system, whether that be a VoIP-compatible/adapted desk phone or a softphone application that can be accessed via desktop and smartphones. If you already have VoIP-compatible phones within your business or you are planning on utilising laptops, PCs and mobile devices to access your phone system, then this isn’t a cost that you will have to factor in. If you’ve been relying on legacy technology to access your phone system in the past, then you will need to consider the cost of new desk phones or a solution to access your phone system.
Finally, you will need to purchase a cloud telephony package from a provider in order to access the solution itself. This will involve a monthly cost to your provider to manage your network, the user accounts that you need for your team, alongside any extra features that you want to include within your package.
So, now we’ve covered the basics of what a cloud phone system is, how it works and how it is different from traditional telephony, let’s get down to the important stuff – how it will benefit your business.
Finding the best cloud phone system for your business is only half of the task. In order to get the most out of your system, it is important that you integrate it within your business successfully.
No solution is perfect. It’s important that you factor in both the benefits and the drawbacks of a cloud phone system to ensure that it is definitely the right solution for you and to assess if the negatives of a solution are a deal-breaker before going ahead with it.
When it comes to telecommunication solutions, we’re the experts. With over 20+ years of experience in the industry, we’ve helped many businesses like yours to unlock their potential by moving their communications to the cloud. Our team of specialists will work with you to understand your business and its needs before suggesting a cloud phone system package that meets those needs exactly. Contact us today for a no-obligation consultation and let’s work together to help you make the move to VoIP telephony with the best cloud phone system for your business.
Call 0344 875 8880 or fill out our contact form here.