The Complete Guide to Cloud Phone Systems

Updated: February 8th, 2023

How Can a Cloud Phone System Benefit Your Business?

Your phone system is the voice of your business, so choosing the right system is crucial. An inefficient phone system prevents your team from communicating effectively with each other and your customers, having a negative impact on operations, productivity and the experience customers have with your business.

From enhanced features to improved flexibility and scalability, cloud phone systems offer a range of benefits to businesses who utilise this solution to make the move to VoIP telephony. If you’re considering implementing a cloud phone system within your business or you’re reviewing your options and want to know what this solution can offer you – you’re in the right place. Welcome to your complete guide to cloud phone systems – how they work, what they offer and how to find the best system for your business.


What is a Cloud Phone System?


A diagram showing how a cloud phone system works


A cloud phone system allows your business to make and receive calls via the internet by hosting your business phone system in the cloud. This moves your business phone system away from on-premise infrastructure and into a virtual infrastructure that is internet-based. This service is managed by a third party provider, so there’s no need to employ a team to take care of your solution. Cloud phone systems are usually supplied on a cost-per-user model, which means you only pay for what you use and can easily add or remove users as necessary.


Read more: Upgrade to a Hosted Phone System


What’s the Difference Between Traditional and Cloud Phone Systems?


The first distinct difference is the infrastructure that powers the two systems. Traditional landline telephony solutions rely on an on-premise infrastructure that needs to be managed by the user and is powered by the PSTN – the legacy, analogue network made up of copper lines that will be switched off by 2025. In comparison, cloud phone systems rely on a virtual infrastructure that is hosted within the cloud, managed by a third-party provider and delivers and receives calls via the internet.


Traditional phone systems can only be accessed via a phone handset connected via a wire to the on-premise network. In comparison, cloud phone systems can be accessed through various methods including:


  • A desk phone that is either VoIP compatible or has a VoIP adapter.
  • A computer or laptop that acts like a softphone and allows access to the phone system via an application.
  • A mobile app accessed via a smartphone.


Traditional telephony is tied to your business and scaling is difficult limiting your business’s flexibility and the ability to add or remove users easily. Customising a traditional phone system is complicated and expensive. In comparison, cloud phone systems make scaling easil,y as there is no physical infrastructure to modify, a new user is simply added to your account. All that’s left to do is connect your desk phone or softphone application to the phone system and away you go. Furthermore, as the solution is internet-based, users can access it from any location, which allows businesses to provide better flexibility for their team.


Read More: The Evolution of Business Phone Systems


What Do You Need to Set Up a Cloud Phone System?

Office worker speaking via a cloud phone system


The first important requirement is a suitable broadband connection that can support the cloud phone system. If your broadband doesn’t have sufficient bandwidth to support the solution, you may not be able to take advantage of all the benefits a cloud phone system can provide. Running your cloud phone system on an efficient broadband connection will guarantee crystal clear voice calls and video calls without buffering. Most business broadband connections are capable of supporting cloud telephony, as they are relying on a fast, fibre solution, however if you find that your broadband solution isn’t currently up to the task, then moving to a broadband solution with better bandwidth may be the first upfront cost you will have to consider.


The next requirement is a solution in which to access your cloud phone system, whether that be a VoIP-compatible/adapted desk phone or a softphone application that can be accessed via desktop and smartphones. If you already have VoIP-compatible phones within your business or you are planning on utilising laptops, PCs and mobile devices to access your phone system, then this isn’t a cost that you will have to factor in. If you’ve been relying on legacy technology to access your phone system in the past, then you will need to consider the cost of new desk phones or a solution to access your phone system.


Finally, you will need to purchase a cloud telephony package from a provider in order to access the solution itself. This will involve a monthly cost to your provider to manage your network, the user accounts that you need for your team, alongside any extra features that you want to include within your package.


Read More: Is Your Internet Connection Good Enough to Deliver VoIP?


Benefits of Using a Cloud Phone System


So, now we’ve covered the basics of what a cloud phone system is, how it works and how it is different from traditional telephony, let’s get down to the important stuff – how it will benefit your business.


  • Save Costs
    • Low upfront set-up costs.
    • Reliable, monthly contract where you only pay for what you use.
  • Reduced Hardware
    • No need to install new lines for new users.
    • No need to by new hardware if you already have VoIP compatible solutions.
  • Increased Scalability
    • Set up new users easily and instantly.
    • Customise your solution to suit your needs exactly.
  • More Flexible
    • Can be accessed from anywhere for powerful communication and productivity on the go
    • Enable your team to work from home, whilst having the same access to your phone system as they would in the office.
  • Easier Maintenance
    • Provider will manage the solution on your behalf, so no need to hire a dedicated IT team, reducing hassle and costs.
    • Support, troubleshooting and error-fixing are quick to access, so if you encounter an issue, downtime is limited.


How to Integrate a Cloud Phone System


Finding the best cloud phone system for your business is only half of the task. In order to get the most out of your system, it is important that you integrate it within your business successfully.


  • Invest in a Reliable Broadband – Check existing speeds and analyse how running a cloud phone system would impact your connectivity to determine if it’s worth investing in a new broadband connection.
  • Investigate What Hardware You’ll Need (If Any) – If you already have VoIP-ready hardware, this isn’t a cost that you will have to factor in, but if not, you will need to decide what solution you want to use to access your cloud phone system.
  • Find the Right Cloud Phone Provider – Not all cloud providers are created equal, so it’s important to shop around to ensure your provider offers all the features you require.
  • Get Buy-In From Your Team – They’re going to be the people using your system, so it’s important that they are kept in the loop and are fully-trained to use the system when it is live.
  • Plan an Integration Road Map – Plan the process of integrating your new solution within your business, step by step including potential challenges you may face and how you plan to deal with them.
  • Launch and Test Your Cloud Phone System – Once your new solution is live, run some tests internally to ensure everything is working as it should and prioritise any issues that need fixing.
  • Ongoing Review – Consistently review your solution to ensure it is always serving your needs and providing value to your business.

Are There Any Drawbacks with a Cloud Phone System?

Cloud phone system for call centre

No solution is perfect. It’s important that you factor in both the benefits and the drawbacks of a cloud phone system to ensure that it is definitely the right solution for you and to assess if the negatives of a solution are a deal-breaker before going ahead with it.

  • You Need Reliable Internet – A cloud solution is only as good as your internet connection, which means you will be reliant on a powerful, stable connection more than ever.
  • Getting Staff Buy-in – Ensuring your team all play their part in getting to know your new system and making the effort to utilise its features can be a challenge, so efficient communication during integration is vital.
  • Potential Investment in Better Security Solutions – Moving your communication to the internet could make them more vulnerable to cyber criminals, which means that you may need to invest in additional security solutions.
  • Initial Higher Hardware/Set-up Costs – If you have a fully analogue system with no VoIP-compatible hardware, your initial start-up costs may be higher when switching to a cloud-based system.


Trust Elite Group to Help You Find the Best Cloud Phone System


When it comes to telecommunication solutions, we’re the experts. With over 20+ years of experience in the industry, we’ve helped many businesses like yours to unlock their potential by moving their communications to the cloud. Our team of specialists will work with you to understand your business and its needs before suggesting a cloud phone system package that meets those needs exactly. Contact us today for a no-obligation consultation and let’s work together to help you make the move to VoIP telephony with the best cloud phone system for your business.


Call 0344 875 8880 or fill out our contact form here.