When looking to upgrade your business phone system, it can be difficult to know where to start. Which features will ensure you see a return on your investment? How can you provide flexibility to meet the needs of the modern workforce? Can you be sure that your new phone system will stand the test of time and you won’t need to upgrade again for a long while? The answer to these questions can be found within a hosted phone system. From feature-rich platforms that boost productivity and provide everything your team needs to be successful, to future-proofing your communications with a scalable, always fit-for-purpose system – the hosted business phone system does it all. Let’s jump into what a hosted phone system is and how all the benefits it can bring to your business.
A hosted telephone system, is an internet-based telephony solution that is hosted within the cloud. Unlike traditional telephony solutions that are on-premise and rely on a network of old-fashioned copper wires, a hosted telephone system delivers communication over the internet via VoIP (Voice over IP) technology and its infrastructure, its server and applications are based within the cloud rather than within your business premises. As communication is based in the cloud and delivered via the internet, your team don’t have to rely on traditional desk phones. Instead, they can take calls across a range of devices, including their mobile phone and utilising laptops as softphones.
Your business phone system will exist within a virtual cloud environment. You can then use an internet enabled device, such as a computer or a mobile phone to access your business numbers. Unlike traditional PBX telephony that requires a long installation period, all your hosted phone system requires to start placing and receiving calls is an internet connection and your hosted phone system provider’s application downloaded onto your devices. Alongside traditional voice and call handling features, such as auto-attendants (also known as IVR) and recording, your hosted phone system is capable of integrating a wealth of other features that can help your team communicate efficiently, including
So, now we know what it is and how it works, it’s time to explore the many benefits that a hosted phone system can provide for your business.
Compared with traditional, on-premise telephony, hosted phone systems are far more cost-effective. There’s no need for long installation periods or to purchase expensive new hardware. Connecting your new hosted phone system to your network is simple and, in most cases, you can utilise the devices you already have to make and receive calls.
As your service is delivered over the internet, hosted phone systems provide far more modern capabilities and advanced features compared to traditional office phone systems. From a range of collaboration features, such as shared phone numbers and secure file sharing within the cloud, your hosted phone solution enables your team to work together and communicate with your customers, effectively
A report by Tata Consultancy Services (TCS) predicted that 40% of employees around the world will be working from home by 2025. From a better work-life balance to being able to utilise their time more efficiently by cutting out the lengthy commute to the office, the modern workforce is crying out for more flexible ways of working. However, working away from the office can raise concerns when it comes to your team working effectively together and accessing your phone network securely from home. With a hosted phone system, your team has access to the same communication capabilities as they do in the office and can make calls from their personal devices, securely without your data or their personal contact details being compromised.
As with any new solution, it’s important that you safeguard your investment by ensuring that solution is adaptable to any change your business will go through in the future. Traditional phone systems, due to being reliant on traditional wiring, are rigid, making adding new users to your network a long, laborious task. With a hosted phone system, scaling your solution up or down to suit your needs is simple. All you need to do is add or remove the users from the application platform and you’re good to go.
Should disaster strike like a flood, fire or global pandemic, which would prevent you from being able to work within your premises, you need a solution that enables your business to continue its operations away from the office. With traditional on-site telephony that doesn’t support re-routing calls to mobile or taking calls over the internet via an app, you’re tethered to a premises that you can’t use. This can lead to your business operations being stunted, your customers being unable to reach you and your team being unable to do their job.
However, with a hosted telephone system, you can reroute your communication from your premises to your team’s devices, remotely. No disruption to your service and your customers won’t even know that there has been an issue! During a crisis, the last thing you need is having to scrabble about to quickly find an alternative solution. With a hosted telephone system, you already have access to everything you need for your business to keep going, should the worst happen. This leaves you with more time to deal with the situation and get your premises back up and running as soon as possible.
As with all technology solutions, there are drawbacks. But, arguably, the drawbacks are very much outweighed by the benefits, with cons being solved easily.
Firstly, if your internet connection doesn’t have the bandwidth necessary to cope with implementing a hosted cloud phone system, then you will need to invest in a more robust internet connection. Furthermore, if your team does not have access to a decent internet connection when they are working remotely, this could pose an issue to the success of this solution. However, in this day and age, most premises and properties are on fibre broadband which should provide the bandwidth they need for hosted telephony.
Another potential drawback is the lack of control you will have over your solution. For the security conscious, the idea of your phone system being managed externally can be an off-putting thought. However, a good hosted phone system provider will be able to demonstrate the rigorous security principals that they enforce, as well as the steps that are taken to keep your data secure. This means you can have all the benefits of hosted telephony, without the stress of managing your solution and without your data being compromised – it’s a win, win, win!
With over 20 years of experience within the telecoms industry, you can trust us to find an intelligent hosted phone system that works for your business, no matter its size or type. With a hosted telephone system from Elite you remove the hassle and cost of installation and maintenance of your solution whilst enjoying all the benefits it provides.
But what sets us apart?
Simple – our service. Alongside a hosted phone system that provides all the benefits we’ve talked about in this article, you have access to an expert team of specialists, so you can rely on us to be there for you when you need us. Whether it’s a query on how to get the most out of your new solution or a support request if you have an issue, we don’t keep you hanging around waiting for answers. You will also be assigned your own, named, Account Manager, who is there to take away the stress of managing your contract. They will perform regular analyses on your contract with us and if there is a better option for you, we’ll let you know!
Get in touch with us today and our team will work with you to find the best hosted phone system for your business. Call 0344 875 8880 or fill in our contact form here.