News & Insights

Is Your IVR System Misbehaving? Here’s How to Tame It

Many businesses have implemented IVR solutions in a bid to improve customer service. And this often leads to great results. A good IVR solution can reduce call handling times, increase customer satisfaction, give you complete inbound call management and make is easy to answer 100 percent of calls. But, unfortunately, a poorly set up IVR system can have more detrimental effects – with the very worst putting customers off contacting you. In this article, we look at some of the most common ways IVR systems misbehave and give you some tips for to address them.

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We’ve Been Nominated For The SMB ICT Solution – Up To 250 Users Award At The Comms Business Awards!

We’re incredibly proud to be nominated for SMB ICT Solution – Up To 250 Users at the awards! The SMB ICT Solution – Up To 250 Users award is dedicated to resellers, VARs and dealers who sell ...

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Elite Group Is Awarded The Investors in People Gold Accreditation

The Investors in People accreditation is an assessment of good people management practice. Designed by leading academics, practitioners and industry experts, the internationally-recognised accreditati...

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Phone Systems in the Cloud: Why Your Business Should Consider A Hosted Phone System

For those businesses looking to buy or upgrade their phone system, an immediate question arises: should I opt for an onsite solution or a hosted one? There are pros and cons each way. And the right a...

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Is International SIP Trunking Right For Your Business?

In essence, a SIP trunk is the virtual version of an analogue phone line. SIP trunk providers use these virtual “lines” to facilitate voice communications over the internet. Compared to legacy sys...

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Why a Premium Level of Customer Service Is Vital for Your Business Mobile Operations

It’s not uncommon for businesses today to be almost completely managed from a mobile device or tablet. With people more connected than ever, much of our day-to-day work is conducted away from the of...

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A Growing Threat: Cybercrime in 2018

A new report estimates that cybercrime will generate $1.5 trillion this year. That’s more than South Korea’s GDP. In fact, if cybercrime were a nation state, it would have the thirteenth largest G...

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7 Things You Should Consider When Choosing a Mobile Provider

Choosing the right provider to manage your mobile fleet is difficult. The market is saturated, but a lot of businesses are still not getting the best deals. We have listed seven considerations for tho...

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We’re Giving You The Chance To Win £250 Of Amazon Vouchers!

Due to the new data protection regulations that are coming into effect on 25 May, we need your renewed consent to stay in touch. If you choose to allow us to continue contact you, you’ll receive the...

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The Net Neutrality Battle: Is The Internet About To Change Forever?

Net neutrality. It’s an incredibly controversial topic. So controversial that, last July, thousands of US protesters took to the streets in support of it. And many of the world’s biggest internet...

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