Elite Group’s Technology Hub helping businesses recover from COVID Crisis

23rd July 2020

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Elite Group’s technology hub is leading the way in enabling businesses throughout the UK to bounce back stronger than ever after the Coronavirus crisis.


Elite Group’s technology HQ at Wrexham is leading the way in the charge to enable businesses in the region to bounce-back stronger than ever after the Coronavirus crisis
 

The technology company is using the latest systems and solutions to promote collaboration, productivity and security, ultimately to ensure increased profitability for the thousands of companies nationwide affected by the pandemic.

Elite was recently at the forefront of companies supporting businesses during the period of national emergency where reliance on Technology, Communications and Secure Remote Working solutions was greater than ever.   The team not only rose to the challenge but maintained business continuity and first-rate support for their customers whilst additionally helping thousands of organisations who needed urgent help and advice.  The tech experts helped companies across the country overcome the obstacles involved in continuing to run day-to-day business and look after staff welfare whilst working remotely and in the unprecedented circumstances caused by the pandemic.

The leadership team has invested heavily during lockdown to ensure its Technology Hub is in top condition and fully prepared to support companies in the next steps of regaining momentum and profitability levels post-pandemic.  Huge operating improvements are being made and a major refit and refurbishment of the offices making for a brand new and improved working environment for when staff return to work over the coming weeks and months.

New systems and technologies have also been deployed which will make the company even better equipped to serve clients’ increasingly exacting and demanding requirements.  The aim ultimately is to drive business efficiencies for customers in order to ensure they remain competitive in the difficult weeks and months ahead.

Matt Kingsley-Williams, Elite Group’s Director of IT Operations, is helping lead Elite’s business-critical programme of change, offering help and support to as many businesses as possible.  He said:  “Having passed the 100th day in lockdown, I am incredibly proud of how we have adapted to the new ways of remote working and how we have helped our customers – existing and new – solve the issues and adapt to the changes.   

 

“Now, with the building improvements and the investment in new systems and technologies, we are even better equipped to support our customers and ensure they not only survive the crisis but come out stronger and more able to withstand any future challenges.”

 

One of the new systems Elite will be making best use of is ServiceNow which facilities a failsafe and fast response to queries and issues, meaning speedier problem resolution for customers and keeping downtime to an absolute minimum.

 

Matt continued:-  “We use ServiceNow internally and we have seen the marked improvements in response times and customer satisfaction scores it can bring. 

 

Customers today demand more than just a basic service, they want a great experience and clear communication and this is what ServiceNow helps us deliver.  It’s a fantastic, scalable platform to support the business growth over the next few years and with our internal software development capability we can shape it to deliver the service customers want.”

 

Elite Group is one of the UK’s leading technology providers, supplying reliable and professional IT and communication services to organisations seeking unified communications and collaboration solutions.

For more information on how Elite Group can power your unified communication solutions, request a quote today!