Contact Centre as a Service (CCaaS)
A virtual, functionality-rich and limitlessly scalable contact centre solution to provide the best experience for your customers and to enable your team to work seamlessly from any location.
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Enjoy the Ultimate Communications Experience with CCaaS
With a CCaaS solution from Elite you can utilise a range of communication channels, including chat, email, fax, social media, voice and more to provide a unique and efficient experience for your customers. With the solution hosted in the cloud, your business is set free, with a customisable communications experience tailored to your business needs that can be accessed from anywhere.
Get Ahead of the Omnichannel Game
Elite’s CCaaS allows you to deliver customers a complete omnichannel experience, enabling chat, email, fax, social media, text message, voice, and web engagement. Deployed in the cloud and customisable to your business, Elite CCaaS allows you to offer personalised customer journeys and provides you with the ability to track their experience and satisfaction.
With next-generation features such as intelligent AI-driven processes and workforce optimisation tools, you can build a future-proof, versatile Contact Centre that can be operated from anywhere without any need for onsite infrastructure.
A Next-Generation, Omnichannel Experience
Easily manage calls to and from a single or multiple contact centres and boost efficiency with enterprise-level features and functionalities. Provide supervisors and managers with the tools they need to monitor and improve the performance of your agents and have access to rich insights that fuel better decision-making.
With Contact Centre as a Service (CCaaS) from Elite, you have access to a cost-effective and customisable solution that integrates your core business systems, provides reliable communications and scales with your business. Let’s work together to provide a better communications experience for your team and your customers with CCaaS.
Contact Centre Solutions that Grow with Your Business
As CCaaS is a cloud-based solution, scaling up or down to suit your number of workers at any given time, is simple. All you need to do is add a new user licence within your contract and away you go. With CCaaS, you only pay for the what you use, making this solution incredibly cost-effective.
Being able to use this technology on a range of devices, including mobile, laptops and PC, means that you don’t need to invest in new hardware to take advantage of your new solution, unless you want to.
With CCaaS, you have access to limitless scalability without large upfront costs or overspending on licences you don’t need or use.
Key Features
Integrate an advanced, virtual Contact Centre that blends state-of-the-art features and removes the need for expensive private networks.
Omnichannel Capabilities
Through a single user dashboard, view entire conversations - even if a customer switches channels - and provide personalised, one-touch experiences.
Limitless Scalability
With Elite’s CCaaS, you can add or remove users quickly and easily, allowing your Contact Centre to flex with your business.
Powerful Monitoring Tools
Through a customisable dashboard, view historical or real-time data with powerful search and filtering functionality to ensure you’re monitoring critical metrics effectively.
Intelligent Routing
Access such functionality as routing calls to different locations and ensure the longest waiting callers are prioritised and directed to agents with the right skill set.
Case Study - Chantelle Lighting
Following challenges brought about by the pandemic, Chantelle Lighting, a bespoke decorative lighting manufacturer, were looking for a solution to enable effective communication, both within the office and from home. Watch this short clip to see how 8x8 excelled the way of working for Chantelle Lighting.
Business Benefits
There are many silver linings to cloud-based CCaaS solutions. Take your business to new heights, with better flexibility and reliable connections with lower operational costs than traditional, on-premise telephony.
Operate From Anywhere
As CCaaS is Cloud-based, geographical resiliency comes as standard with all services operating at least a 99.99% reliability rate, ensuring a consistently active experience.
Global Flexibility
Equip your employees with the tools required to operate from any location – whether that’s at home, in another office or even in another country.
Rapid Implementation
Elite understand that time is a priority and will ensure your new virtual Contact Centre is up and running as soon as possible.
Low Cost
Create a powerful, multi-functional, omnichannel Contact Centre without the overheads of building or hiring a bricks and mortar alternative.
Disaster Recovery
Elite’s CCaaS disaster recovery service makes it easy for you to re-route calls to any location with an internet connection and web browser should the need ever arise.
Due to my technology background, I immediately knew that our existing telephony system was not fit for purpose, especially during the stresses of the pandemic. It was a high priority to support our staff and our customers with the demands of the new way of working. We needed a system that we could use onsite, on the go and from home, which we could manage ourselves, but still have support on hand.
CCaaS Frequently Asked Questions
All of our Cloud Contact Centre products are hosted in geo-resilient data centres ensuring high level of resiliency to the core infrastructure.
Elite Green Certified Partners
We are dedicated to partnering with providers who share our aim of working towards a more sustainable future.
That’s why we are dedicated to partnering with providers who share our aim of working towards a more sustainable future and helping businesses to become more eco-efficient through digital transformation.
Partnering with our CCaaS providers contributes to our commitment of becoming a sustainable company.
Interested in Contact Centre CCaaS for your business?
Whether you're looking to get the ball rolling with a CCaaS solution from Elite or you're in need of advice on what is the best option for you, our team is here to help!
Fill in our contact form and one of our specialists will be in touch!