How CCaaS Can Support Customer Service Agents During Peak Times
Intelligent CCaaS solutions could provide the answer to challenged posed by increased workloads caused by peak seasons. ...
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How Can Digital Technology Improve Cost Management?
From streamlining processes to fuelling better decision-making and improving the experience of your customers, digital technology has the power to tra...
VoIP vs SIP – What’s the Difference?
Having a clear idea of what SIP and VoIP are, how they work and the key differences between them is important in order to choose the best internet-bas...
The Complete Guide to Cloud Phone Systems
From enhanced features to improved flexibility and scalability, businesses that onboard cloud phone systems will enjoy a wide range of benefits as the...
5 Top Tips to Recession-Proof Your Business with Technology
As a business, we know how hard an economic downturn can be, but as a technology provider, we also know how you can leverage solutions and cut down on...
Adam Turton Takes on CEO Role at Elite Group
Adam Turton Succeeds Rob Sims as Elite Group’s CEO We are delighted to announce the appointment of Adam Turton as our new Chief Executive Off...
Hosted PBX vs SIP Trunks – Which is Better?
Hosted PBX vs SIP: Everything You Need to Know The time is now to move to VoIP communications. Like many other business owners and decision-makers, yo...