MiCloud Flex
The MiCloud product set takes unified, mission-critical communications into the cloud. Increasing efficiency, simplicity and mobility, MiCloud delivers the highest levels of performance, reliability and security for medium to large enterprises.
Rich Unified Communications
As a Mitel gold partner, Elite Group is perfectly positioned to configure, deliver and support your business with a MiCloud Flex deployment.
MiCloud Flex is designed specifically for medium and large enterprises as well as other organisations that require comprehensive unified communications. When you choose MiCloud Flex with Elite Group, you get a complete Unified Communications-as-a-Service (UCaaS) environment with customisable options and seamless integrations with leading business applications, all deployed and support by Elite’s dedicated engineering and delivery teams.
Using high availability datacentres, your information and voice calls will securely transverse the public internet via VoIP protocols. Because the solution is cloud hosted, your employees enjoy the same communications functionalities whether they are in the office, on the road or working from home whilst benefiting from the highest level of security and resiliency.
Comprehensive Unified Communications-as-a-Service (UCaaS)
Incorporating instant messaging, voice, video conferencing, advanced collaboration tools, contact centre solutions and hybrid network solutions; MiCloud contains everything you need to implement effective unified communications. This allows your business to create its own bespoke communications environment without the complexity of managing it yourself.
Collaborate intelligently by integrating a host of leading business solutions – including Outlook, Lotus Notes, Google, Lync/Skype and more. By combining your contact centre with your CRM, you can deliver real-time customer intelligence across any medium and ensure that their enquiry is resolved as quickly as possible.
Enable Multi-Office Collaboration. Foster Remote Working
Join up offices and homeworkers by consolidating communications and allowing users in any location that has an internet or mobile connection to securely access the same system. This means users can enjoy the same communications experience anywhere, anytime and on any device. Because they’re stored in the cloud, applications and information move seamlessly between locations.
Using a single communications portal that displays consistently on desktops, laptops, smartphones and tablets (including Android, Blackberry, iOS and Microsoft devices), your team are able to work from anywhere they like, providing the flexibility of communicating using voice, email text or instant messenger.
Your system will be located in high availability datacentres, which offer the highest possible reliability and security. There is an optional uplift to a geo-redundant datacentre configuration, which provides enhanced business continuity and disaster recovery.
MiCollab
MiCollab provides everything your business needs to connect, communicate and collaborate in a variety of environments. By removing the need for employees to flip between apps to perform their jobs effectively, MiCollab increases productivity and efficiency. No matter what device you use, you will enjoy the same great experience.
MiCollab facilitates better team interactions and collaboration by unifying communications, allowing your team to talk to one another, remote workers, vendors, partners and customers in the same place. With MiCollab, your team will be free to communicate and collaborate quickly and easily.
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MiContact Centre
MiContact Centre is an omnichannel customer management platform designed to enhance customer experience and improve consumer communications for businesses of all sizes. This can help drive excellent customer service by allowing you to ensure operational efficiency and nurture customer relationships.
90 percent of customers will visit a company’s website before getting in touch, and many prefer to interact through digital channels. Having multiple ways customers can interact with your customer services and sales teams has become the norm and it is crucial to customer satisfaction that all the channels are monitored and responded to in a timely manner.
MiContact Centre has been specifically designed to give you everything you need to run an industry-leading customer experience centre. Features include an in-built workflow designer, IVR, contact recording, quality monitoring, workforce scheduling, historical reporting and real-time dashboards. The easy to manage interface allows managers to monitor call flows and make live changes.
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Mitel World Cloud
Using state-of-the-art datacentres, World Cloud provides global presence and global service availability. Fourteen top-tier datacentres are strategically located across the globe and ensure the highest performing global communications as well as unmatched service.
By providing your company with high quality, effective business communications systems, your system will scale with your business as it grows. World Cloud removes barriers to international trade and connects your business to the World Cloud system.
Businesses looking to achieve a local presence in a country can use World Cloud to offer true local experiences. This includes the use of local phone numbers, global extension dialling and enterprise-grade communications in more than 40 countries. By creating a local presence in target countries, you will encourage more consumers to get in touch.
Learn MoreBusiness Benefits
Single, Unified Platform
Enhance communications and collaboration with a single, comprehensive business tool.
Knowledge Sharing
Enable easy access to knowledge, insights and experiences to speed up and improve decision-making.
Collaborate Anywhere, Anytime
Allow employees to work from any location and from any device.
Managed Deployment
Get set up quickly and integrate with your existing systems.
Save Time
Utilise a customer experience management system designed for the modern world.
Optimised Resources
Give agents and supervisors the tools to make informed decisions and provide prompt, expert service.
The Highest Levels of Customer Service
Enjoy thorough and expert support – Elite Group's support staff will get your solution up-and-running quickly and provide effective support on an ongoing basis.
Technical Checklist
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Unified Communication as a Service (UCaaS)
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Instant Messaging
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Teleworker Support
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Direct inward dialling available (DID)
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Multi auto attendant
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Advanced Collaboration
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Enhanced mobility for smartphones, softphones and tablets
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Audio/video conferencing
Why Choose Elite Group for MiCloud Flex?
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Industry leading based customer service
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Dedicated, named account manager
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Premium partnerships with all major networks
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Industry experts with over 15 years’ industry experience
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Scalable solutions for businesses of any size
I am very happy with the level of support and knowledge delivered. I like to call Elite and bounce ideas off them and together this relationship works really well because as our business develops it becomes a win win process for the both of us.
The service provided by Elite Telecom has been excellent, I have developed a great relationship with the support team. It has made a major impact on our business operation, and the cost savings it has delivered has made it a very worthwhile investment.
The fact Elite takes a consultative, supplier agnostic approach means that we have been able to take the best of all the suppliers and create our own unique platform that suits our business needs. We’ve developed a strong relationship with the Elite Account Management team.
Featured Services
IT & Cloud Services
From the desktop to the datacentre, we have a range of solutions to improve your productivity, ensure your compliance and security of your business.
Connectivity
A vital component for any size of business, we have solutions designed specifically for your needs whether you operate from a single site, multi-location (both UK or internationally) delivered across a range of technologies.
Unified Communications
We offer a full range of on premise, hybrid and hosted telephone and collaboration solutions that support every size of business.
Business Mobile
In our ever increasingly ‘mobile’ world, communication wherever you are is vitally important. We offer Voice, Data, M2M, Device Management services and hardware from the UK’s leading providers.
