The MiCloud product set takes unified, mission-critical communications into the cloud. Increasing efficiency, simplicity and mobility, MiCloud delivers the highest levels of performance, reliability and security for medium to large enterprises.
As a Mitel gold partner, Elite Group is perfectly positioned to configure, deliver and support your business with a MiCloud Flex deployment.
MiCloud Flex is designed specifically for medium and large enterprises as well as other organisations that require comprehensive unified communications. When you choose MiCloud Flex with Elite Group, you get a complete Unified Communications-as-a-Service (UCaaS) environment with customisable options and seamless integrations with leading business applications, all deployed and support by Elite’s dedicated engineering and delivery teams.
Using high availability datacentres, your information and voice calls will securely transverse the public internet via VoIP protocols. Because the solution is cloud hosted, your employees enjoy the same communications functionalities whether they are in the office, on the road or working from home whilst benefiting from the highest level of security and resiliency.
Incorporating instant messaging, voice, video conferencing, advanced collaboration tools, contact centre solutions and hybrid network solutions; MiCloud contains everything you need to implement effective unified communications. This allows your business to create its own bespoke communications environment without the complexity of managing it yourself.
Collaborate intelligently by integrating a host of leading business solutions – including Outlook, Lotus Notes, Google, Lync/Skype and more. By combining your contact centre with your CRM, you can deliver real-time customer intelligence across any medium and ensure that their enquiry is resolved as quickly as possible.
Join up offices and homeworkers by consolidating communications and allowing users in any location that has an internet or mobile connection to securely access the same system. This means users can enjoy the same communications experience anywhere, anytime and on any device. Because they’re stored in the cloud, applications and information move seamlessly between locations.
Using a single communications portal that displays consistently on desktops, laptops, smartphones and tablets (including Android, Blackberry, iOS and Microsoft devices), your team are able to work from anywhere they like, providing the flexibility of communicating using voice, email text or instant messenger.
Your system will be located in high availability datacentres, which offer the highest possible reliability and security. There is an optional uplift to a geo-redundant datacentre configuration, which provides enhanced business continuity and disaster recovery.
Enhance communications and collaboration with a single, comprehensive business tool.
Enable easy access to knowledge, insights and experiences to speed up and improve decision-making.
Allow employees to work from any location and from any device.
Get set up quickly and integrate with your existing systems.
Utilise a customer experience management system designed for the modern world.
Give agents and supervisors the tools to make informed decisions and provide prompt, expert service.
Enjoy thorough and expert support – Elite Group's support staff will get your solution up-and-running quickly and provide effective support on an ongoing basis.
I am very happy with the level of support and knowledge delivered. I like to call Elite and bounce ideas off them and together this relationship works really well because as our business develops it becomes a win win process for the both of us.
The service provided by Elite Telecom has been excellent, I have developed a great relationship with the support team. It has made a major impact on our business operation, and the cost savings it has delivered has made it a very worthwhile investment.
The fact Elite takes a consultative, supplier agnostic approach means that we have been able to take the best of all the suppliers and create our own unique platform that suits our business needs. We’ve developed a strong relationship with the Elite Account Management team.