MiCloud Flex brings you unified, mission-critical communications delivered from the cloud for increased efficiency, simplicity and mobility. Designed for enterprises and organisations that require enterprise-grade features and a rich unified communications environment.
As a Mitel gold partner, Elite Group is perfectly positioned to configure, deliver and support your business with a MiCloud Flex deployment.
When you choose MiCloud Flex with Elite Group, you get a complete Unified Communications-as-a-Service (UCaaS) environment with customisable options and seamless integrations with leading business applications, all deployed and support by Elite’s dedicated engineering and delivery teams.
Using high availability datacentres, your information and voice calls will securely transverse the public internet via VoIP protocols. Because the solution is cloud-hosted, your employees enjoy the same communications functionalities whether they are in the office, on the road or working from home whilst benefiting from the highest level of security and resiliency.
Incorporating instant messaging, voice, video conferencing, advanced collaboration tools, contact centre solutions and hybrid network solutions; MiCloud contains everything you need to implement effective unified communications. This allows your business to create its own bespoke communications environment without the complexity of managing it yourself.
Collaborate intelligently by integrating a host of leading business solutions – including Outlook, Lotus Notes, Google, Lync/Skype and more. By combining your contact centre with your CRM, you can deliver real-time customer intelligence across any medium and ensure that their enquiry is resolved as quickly as possible.
Join up offices and homeworkers by consolidating communications and allowing users in any location that has an internet or mobile connection to securely access the same system. This means users can enjoy the same communications experience anywhere, anytime and on any device. Because they’re stored in the cloud, applications and information move seamlessly between locations.
Using a single communications portal that displays consistently on desktops, laptops, smartphones and tablets your team can work from anywhere they like, providing the flexibility of communicating using voice, email text or instant messenger.
Your system will be located in high availability datacentres, which offer the highest possible reliability, security-enhanced business continuity and disaster recovery.
With MiCloud Flex, you get a business communication and collaboration system that just works, but for those of you interested in what’s under the hood, let’s break it down. The brains of the system reside in our high availability data centres that offer world-class reliability.
Information and voice calls securely traverse the public Internet to reach their final destination using voice over Internet protocols (VoIP). Employees enjoy the same communications functionality regardless of whether they’re are in an office, on the road, or working from home.
Users enjoy the same communications experience anywhere, anytime on any device. Applications and information move seamlessly because they’re stored in the cloud. But they also feature advanced security protection to ensure that sensitive data remains safe.
Bring Microsoft Outlook and other applications into the conversation for truly unified communications. MiCloud Flex also boasts robust features including presence-based awareness, instant video communication, visual voicemail, attendant console and much more.
With a single communications portal that displays consistently on desktops, laptops, smartphones and tablets including Android, Blackberry, iOS and Microsoft devices. This gives customers the freedom to communicate using voice, email, text or chat from any device.
Enhance communications and collaboration with a single, comprehensive business tool.
Enable easy access to knowledge, insights and experiences to speed up and improve decision-making.
Utilise a customer experience management system designed for the modern world.
Enjoy thorough and expert support – Elite Group's support staff will get your solution up-and-running quickly and provide effective support on an ongoing basis.
Allow employees to work from any location and from any device.
Get set up quickly and integrate with your existing systems.
“The hosted private cloud service from Elite Group is providing huge commercial benefits to our operations in the UK, China and UAE.
Digital transformation has enabled the Roxor Group to consolidate our IT systems and increase our competitive edge in an already challenging market. It has also enabled our board of directors to make commercial decisions, quickly and with confidence”.