MiCloud Flex

The MiCloud product set takes unified, mission-critical communications into the cloud. Increasing efficiency, simplicity and mobility, MiCloud delivers the highest levels of performance, reliability and security for medium to large enterprises.

Rich Unified Communications

As a Mitel gold partner, Elite Group is perfectly positioned to configure, deliver and support your business with a MiCloud Flex deployment.

MiCloud Flex is designed specifically for medium and large enterprises as well as other organisations that require comprehensive unified communications. When you choose MiCloud Flex with Elite Group, you get a complete Unified Communications-as-a-Service (UCaaS) environment with customisable options and seamless integrations with leading business applications, all deployed and support by Elite’s dedicated engineering and delivery teams.

Using high availability datacentres, your information and voice calls will securely transverse the public internet via VoIP protocols. Because the solution is cloud hosted, your employees enjoy the same communications functionalities whether they are in the office, on the road or working from home whilst benefiting from the highest level of security and resiliency.

MiCloud contains everything you need to implement effective unified communications

Comprehensive Unified Communications-as-a-Service (UCaaS)

Incorporating instant messaging, voice, video conferencing, advanced collaboration tools, contact centre solutions and hybrid network solutions; MiCloud contains everything you need to implement effective unified communications. This allows your business to create its own bespoke communications environment without the complexity of managing it yourself.

Collaborate intelligently by integrating a host of leading business solutions – including Outlook, Lotus Notes, Google, Lync/Skype and more. By combining your contact centre with your CRM, you can deliver real-time customer intelligence across any medium and ensure that their enquiry is resolved as quickly as possible.

Enable employees to work remotely by consolidating communications

Enable Multi-Office Collaboration. Foster Remote Working

Join up offices and homeworkers by consolidating communications and allowing users in any location that has an internet or mobile connection to securely access the same system. This means users can enjoy the same communications experience anywhere, anytime and on any device. Because they’re stored in the cloud, applications and information move seamlessly between locations.

Using a single communications portal that displays consistently on desktops, laptops, smartphones and tablets (including Android, Blackberry, iOS and Microsoft devices), your team are able to work from anywhere they like, providing the flexibility of communicating using voice, email text or instant messenger.

Your system will be located in high availability datacentres, which offer the highest possible reliability and security. There is an optional uplift to a geo-redundant datacentre configuration, which provides enhanced business continuity and disaster recovery.

Connect, communicate and collaborate in a variety of environments with Micollab
MiContact Centre Business, enhance customer experience and communications
World Cloud provides global presence and global service availability

Business Benefits

Single, Unified Platform

Enhance communications and collaboration with a single, comprehensive business tool.

Knowledge Sharing

Enable easy access to knowledge, insights and experiences to speed up and improve decision-making.

Collaborate Anywhere, Anytime

Allow employees to work from any location and from any device.

Managed Deployment

Get set up quickly and integrate with your existing systems.

Save Time

Utilise a customer experience management system designed for the modern world.

Optimised Resources

Give agents and supervisors the tools to make informed decisions and provide prompt, expert service.

The Highest Levels of Customer Service

Enjoy thorough and expert support – Elite Group's support staff will get your solution up-and-running quickly and provide effective support on an ongoing basis.

Technical Checklist

  • Unified Communication as a Service (UCaaS)
  • Instant Messaging
  • Teleworker Support
  • Direct inward dialling available (DID)
  • Multi auto attendant
  • Advanced Collaboration
  • Enhanced mobility for smartphones, softphones and tablets
  • Audio/video conferencing

Why Choose Elite Group for MiCloud Flex?

  • Industry leading based customer service
  • Dedicated, named account manager
  • Premium partnerships with all major networks
  • Industry experts with over 15 years’ industry experience
  • Scalable solutions for businesses of any size

I am very happy with the level of support and knowledge delivered. I like to call Elite and bounce ideas off them and together this relationship works really well because as our business develops it becomes a win win process for the both of us.

Chris Carter, Network & Infrastructure Manager

The service provided by Elite Telecom has been excellent, I have developed a great relationship with the support team. It has made a major impact on our business operation, and the cost savings it has delivered has made it a very worthwhile investment.

Andrew Hussey, IT Manager

The fact Elite takes a consultative, supplier agnostic approach means that we have been able to take the best of all the suppliers and create our own unique platform that suits our business needs. We’ve developed a strong relationship with the Elite Account Management team.

Craig Knott, Director

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