Mitel Gold Partner

MiVoice Office 250

In a competitive business environment, it’s essential that companies are able to connect with stakeholders quickly and efficiently. MiVoice Office is a cost-effective phone system solution that unifies business, with a rich feature set and applications that helps drive efficiencies and growth through better communication and collaboration.

MiVoice Office has been designed specifically to meet the needs of small–to–medium sized businesses. Using the solution, employees are able to work from any location, work more effectively and streamline customer interactions. Complete with a suite of embedded productivity applications, MiVoice Office helps businesses get more from their staff by making their work lives easier.

MiVoice Business

Whether delivered on-site, hosted in the cloud or a hybrid of the two, MiVoice Business meets a wide range of business needs for businesses of all sizes. Scalable to service 5 users up to 130,000 users, MiVoice Business will not only grow with your business, but help you grow your business by simplifying business communications, reducing costs and increasing productivity.

MiVoice Business provides end-to-end on-site unified communications so that you can simplify business communications, reduce costs and increase productivity. MiVoice Business gives your employees access to the same ‘in-office’ communications when they’re away from their desks. Being able to use a single identity, phone number, voice mailbox and extension means your staff are able to work from anywhere – allowing you to offer flexible and remote working without experiencing escalating mobility costs.

MiCloud Flex

MiCloud Flex is Mitel’s fully hosted UC platform providing a complete Unified Communications-as-a-Service (UCaaS) environment fully hosted in Mitel’s high availability data centres.

With customisable options and seamless integrations with leading business applications, your information and voice calls will securely transverse the public internet via VoIP protocols. Because the solution is hosted in the cloud, your employees enjoy the same communications functionalities whether they’re in the office, on the road or working from home.

The UCaaS license model provides a scalable solution with enterprise level functionality and integration without the requirement for large capital outlay. Designed to suit the needs of global businesses, MiCloud Flex can connect offices and home workers around the world, providing businesses with a single communications platform no matter where they are based.

MiContact Centre

MiContact Centre is an omnichannel customer management platform designed to enhance customer experience and improve consumer communications for businesses of all sizes. This can help drive excellent customer service by allowing you to ensure operational efficiency and nurture customer relationships.

90 percent of customers will visit a company’s website before getting in touch, and many prefer to interact through digital channels. Having multiple ways customers can interact with your customer services and sales teams has become the norm and it is crucial to customer satisfaction that all the channels are monitored and responded to in a timely manner.

MiContact Centre has been specifically designed to give you everything you need to run an industry-leading customer experience centre. Features include an in-built workflow designer, IVR, contact recording, quality monitoring, workforce scheduling, historical reporting and real-time dashboards. The easy to manage interface allows managers to monitor call flows and make live changes.