For this reason, delivering excellent customer experience has become an important objective for companies operating in a variety of industries.
Exceptional customer experience depends on a number of things – website usability, personable and understanding support staff and, of course, technology. It’s the latter we will be focusing on in this article.
In fact, we want to let you know about one particular technological solution that’s helping many companies take their customer experience to the next level: MiUC Contact Centre.
In the digital age, customer expectations are changing. Indeed, customer expectations are higher than ever. Customers are no longer content with the nine-to-five customer service regime. Instead, they want to be able to connect with businesses whenever its most convenient – and that could be any time of the day or night.
Customers also expect to be able to communicate with businesses on their preferred channel – whether that be email, instant chat, telephone or social media.
As such, it’s important that businesses are able to maintain effective customer relationships using every channel at their disposal. MiUC Contact Centre makes doing exactly this easier than ever. Here’s how.
MiUC Contact Centre equips your staff with an intuitive, easy-to-use dashboard. This dashboard aggregates all incoming consumer communications, giving your employees complete visibility and allowing them to respond quickly, appropriately and effectively.
MiUC Contact Centre makes it easy to respond to enquiries made through voice, email, chat, text and social media channels. This enables your staff to keep response times down and customers happy.
The tools you choose should not place limits on your business. If your tools make it difficult to scale up and down or otherwise respond to changing market dynamics, your business will suffer.
MiUC Contact Centre is a cloud-based solution. This makes adding/removing seats, implementing the solution across multiple and new offices, and enabling flexible and remote working easier than ever. And all of this, in turn, increases your business’s flexibility.
Wasted resources hurt your business. And inefficiencies sneak in when processes become overly complex.
MiUC Contact Centre eliminates the need to invest in expensive onsite hardware, consolidates communications into one user-friendly solution and is managed remotely by industry-leading experts. This saves you time and money, and improves business productivity.
Okay, all of that sounds great. But how exactly does MiUC Contact Centre work?
MiUC Contact Centre contains everything needed to operate a world-class contact centre. This includes:
What’s more, when paired with MiCollab and CRM integration, your sales, service and support teams will be empowered to deliver context-aware, low effort customer experiences.
Want to find out more about MiUC Contact Centre? Check out our brochure for more information.
Elite Group is the UK’s leading unified communications provider. We supply businesses with a range of next generation communication technologies.