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Is Your IVR System Misbehaving? Here’s How to Tame It

Many businesses have implemented IVR solutions in a bid to improve customer service. And this often leads to great results. A good IVR solution can reduce call handling times, increase customer satisfaction, give you complete inbound call management and make is easy to answer 100 percent of calls. But, unfortunately, a poorly set up IVR system can have more detrimental effects – with the very worst putting customers off contacting you. In this article, we look at some of the most common ways IVR systems misbehave and give you some tips for to address them.

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Encoded Light: What Is Optical Networking?

Optical networking. It sure sounds fancy. But in truth, it’s not that different to plumbing. In fact, fibre-optic cables can be thought of as “pipes” that transport information instead of water....

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Nexus Hull Rebrands to Elitetele.com

We are pleased to announce that Nexus Hull is now an official part of Elitetele.com Resulting from the strategic acquisition of Nexus in June 2017, we are pleased to announce that Nexus Hull is to re...

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Nexus Communications Rebrands to Elitetele.com

Resulting from the strategic acquisition of Nexus in June 2017, we are pleased to announce that Nexus Communications is to rebrand to Elitetele.com from 1st December 2017. What does it mean for Nexus ...

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Comms Supply Under the Elitetele.com Brand

We are pleased to announce that Comms Supply is now an official part of Elitetele.com. Following the strategic acquisition of Comms Consulting Limited, trading as Comms Supply, in May 2017, we are de...

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SystemHOST is Proud to Become Elitetele.com

We are pleased to announce that SystemHOST is now an official part of Elitetele.com. Following the positive strategic acquisition of SystemHOST Ltd in July 2016. We are pleased to announce that System...

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NetCentrix is Proud to Become Elitetele.com

We are pleased to announce that NetCentrix Ltd is now an official part of Elitetele.com. Following the positive strategic acquisition of NetCentrix in July 2016. We are pleased to announce that NetCen...

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Elitetele.com Acquires Nexus Telecommunications

We’re delighted to announce that Elitetele.com has agreed its largest acquisition to date, Leeds-based communications solutions provider Nexus Telecommunications Limited! The acquisition is our 15th...

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Elitetele.com Purchases Comms Supply Following an Instagram Post

Elitetele.com PLC, the UK’s leading provider of unified communications, has purchased Comms Consulting Limited, trading as Comms Supply, a provider of business communications services bringing it ou...

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Qualitel is Proud to Become Elitetele.com Mobile

Elitetele.com plc acquired Qualitel in April 2014 and since joining the group they have enjoyed great success with the period up to 2016 being their best ever for growth and for recognition of the qua...

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