How CCaaS Can Support Customer Service Agents During Peak Times
Intelligent CCaaS solutions could provide the answer to challenged posed by increased workloads caused by peak seasons. ...
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5 Benefits of Mitel MiVoice Subscription
Mitel MiVoice Business subscription is a powerful, internet-based, multi-channel communications solution that is available on an easy-to-manage subscr...
Unified Communications as a Service: Frequently Asked Questions
Your Unified Communications Questions Answered For businesses seeking to maximise productivity and collabroation, unified communications platforms off...
Elite Group Unveils New Chapter
Elite Group Announces Business Split and Launch of IT Provider, Netcentrix We are thrilled to announce that we are embarking on a new chapter of our b...
CCaaS 101: An Introduction to Contact Centre as a Service
Contact Centre as a Service (CCaaS) solutions have been growing in popularity in recent years thanks to the efficiency with which they can be implemen...
10 Features of UCaaS Solutions
In this article, we will discuss the ten key features of UCaaS solutions and why a new communications platform would benefit your business if you’re...
5 Benefits of 8×8 XCaaS
8x8 has emerged as one of the leading vendors of cloud communications technology, offering customers a massive range of products and services, suited ...