News & Insights

As a Mitel Gold Partner, we know poor communications, internally and externally, can have a real impact on the bottom line with reduced profitability. Elite Group and Mitel have the perfect answer wit...

There has been a huge spike in customer broadband traffic since lockdown was announced, we thought it would be interesting to take a closer look at the stats to see how our online habits have changed ...

COVID-19 may have disrupted our lives, but it has also shown our potential for huge acts of kindness, both as individuals and, critically, as a company to work for. This week we would like to promote...

Teams Talk unlocks the full potential of the Microsoft Teams environment by enabling feature-rich voice services in a simple price per user model. Teams Talk enables many features associated with trad...

Horizon is a hosted business telephone service that resides in the cloud rather than your office. It provides an extensive range of fixed and mobile telephony capabilities accessed through an easy-to-...

Team meetings and one on one video calls in combination with collaboration systems have seen remote working flourish with amazing results in productivity and efficiency. That’s an incredible positiv...

Let Your International Customers Call Local So You Can Trade Globally. Geography shouldn’t restrict business anymore when you can have a local phone number in almost every major city across the glob...

Customer experience management is the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocac...

Working from home is not the same as working from your physical employment location. There are far too many differences and considering those should be paramount. It’s about finding a balance that w...