Think you know your smartphone? Think again. Although many of us are practically tethered to our phones, we know surprisingly little about them. And many of the things we think we know about them are just myths. Here are 10 commonly held beliefs about smartphones that are simply not true.
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Your smartphone is an amazing thing. Not only does it let you make calls to local and international numbers, you can also use it to plan a journey, order food or even book a holiday! But more importa...
Read MoreNot many things are worse than a large, unexpected phone bill. And no one knows this better than a man by the name of Yahaya Wahab who, in 2007, received a £194 trillion phone bill nearly a year aft...
Read MoreIn today’s competitive business landscape, one of the most important brand differentiators is customer service. Whether it’s to ask a question, raise a query or lodge a complaint, customers shoul...
Read MoreCloud computing has ushered in many fantastic new business solutions. But, with certain technologies sounding as though they do very similar things, business owners can often be confused as to which ...
Read MoreAll businesses are looking to grow. But the world is a competitive place, and there’s only room for so many at the top. Still, for those in the know, there are plenty of innovative, cost-effective w...
Read MoreEven though email, instant messaging, chat and social media have given businesses more ways than ever to interact with customers, voice communication is still integral to business success. That’s wh...
Read MoreCompared to traditional dial-up modem access, broadband is nothing short of magic. Those of us old enough to remember the days of dial-up up will know only too well the pains of a slow internet con...
Read MoreCall recording allows you to identify strengths and weaknesses in agents’ performance, enrich training sessions with real-world examples, facilitate goal setting, track progress and, ultimately, imp...
Read MoreYou may have heard of SIP trunking. You may not. Either way, we’re sure we can teach you some valuable things about SIP technology. SIP trunking is a communications technology. Specifically, SIP tr...
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