News & Insights

The Evolution of Business Phone Systems

Business phone systems have come along way since their invention in the 1960s. The first Private Branch Exchange (or PBX) was created by lawyers to ensure secure internal voice communications. The lawyers hired their own operators and purchased a small number of telephone lines – as well as blocks of switchboards – to create a private telephone network. Though perhaps clumsy in implementation – indeed, the very first PBXs required calls to be directed manually – the concept of a PBX was anything but.

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Elite Group and MWL to Host Collaborative Technology Event

Recent Elite Group acquisition, MWL Systems, is hosting a collaborative technology event for the local business community. The free event will take place at Chester Racecourse on Wednesday 27th Novemb...

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Elite Group and MWL Systems: Matching Business Approaches

When we heard what MWL System's customers had to say about them, we knew immediately that their approach to business was exactly in line with our own. Customer experience is at the very heart of Elite...

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How MWL Systems Modernised Portmeirion Village’s IT Infrastructure

Providing technology that helps businesses operate more effectively has always been Elite Group's primary objective. Recent Elite Group acquisition, MWL Systems, shares this philosophy. We're delighte...

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What Real Good Food PLC Think of Recent Elite Acquisition MWL Systems

When Elite Group acquired MWL Systems, we knew we were acquiring a business with a fantastic reputation. No one knows a company better than its customers. Which is why we were delighted to hear MWL Sy...

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Elite Group Sponsors Charity Bike Ride in Mallorca

Long-distance cycling isn't easy. It's especially hard when the weather's hot and the terrain is difficult. So, well done to everyone who took part in – and ultimately completed – the Elite Group-...

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Elite Group Supports ActionAid’s Changemakers II Program

Companies, like people, are defined by what they do, not what they say. That’s why, at Elite Group, we strive to put our money where our mouth is – and to support worthy causes wherever we can. On...

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Elite Group Acquires MWL Systems

19th June 2019 –  Owner-operated Elite Group, a leading provider of unified communications and IT services, has today agreed its latest acquisition with MWL Systems. Operating from their office...

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Is Your IVR System Misbehaving? Here’s How to Tame It

Many businesses have implemented IVR solutions in a bid to improve customer service. And this often leads to great results. A good IVR solution can reduce call handling times, increase customer sat...

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April 2019 Article Roundup

At Elite Group, we aim to create useful and engaging content for tech and communications professionals, business owners and the general public. In April, we looked at how to spot a HMRC phone scammer,...

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