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Elite Group Acquires MWL Systems

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Is Your IVR System Misbehaving? Here’s How to Tame It

Many businesses have implemented IVR solutions in a bid to improve customer service. And this often leads to great results. A good IVR solution can reduce call handling times, increase customer sat...

April 2019 Article Roundup

At Elite Group, we aim to create useful and engaging content for tech and communications professionals, business owners and the general public. In April, we looked at how to spot a HMRC phone scammer,...

Will We Ever Get Rid of Telephone Poles?

Telephone poles are admired by some and considered to be a blemish on the landscape by others. Whatever your perspective, telephone poles play a crucial role in keeping us connected. But, as mobile te...

Why Are Phones so Expensive?

Since 2000, the evolution of phones has gone into overdrive, with today’s smartphones boasting a staggering range of features. In fact, despite still having the word “phone” in their name, a typ...

What Is Line Rental and Can I Get Broadband Without It?

Ever wondered what that fee for “line rental” is on your phone bill? Assuming you’re one of many Britons who’s dramatically cut the use of their landline (collectively, we spend half as much t...

HMRC Landline Scams Are up 360 Percent: Here’s How to Spot Them

Following a crackdown on email and SMS scams, criminals are returning to landlines to con people out of money. Unfortunately, in the six months to January 2019, HM Revenue and Customs said it received...

March 2019 Article Roundup

At Elite Group, we aim to create useful and engaging content for tech and communications professionals, business owners and the general public. In March, we looked at how technology can be used to hum...

Support Span Is Proud to Become Elite Group

We are pleased to announce that Support Span (trading as HighSpan) has now been rebranded as Elite Group. Support Span is a specialist provider of business telephony solutions, with expertise in voice...

Office in the Cloud or via Hosted Desktop?

With so many choices, it can be hard to know what the right solution is for your business – especially when it comes to how you access applications and software. Decisions should be based on mul...