News & Insights

There may always be a stigma attached to remote working for some people, but the statistics remain extremely positive when it comes to remote working and business productivity. In general, pre-2020 re...

Working from home, or a remote location, is here to stay and the race for the best collaboration tools has a definite frontrunner, Microsoft Teams. Here in the UK home working rates are surging and th...

For those that don’t know, the ISDN switch off will happen at the end of 2025. Although this seems like some time off, preparing now will save time and money in the long run. There’s a varied rang...

Contact Centres are the hub of customer communication and with an ever-changing array of communication options, they must evolve and meet those contact opportunities. Contact centres that can communic...

The shift to remote working has enabled many benefits for business, employees and customers alike. However, in order to achieve the best possible remote working outcomes, the right tools and solutions...

Elite Group, a leading provider of best-in-class, future-proof enterprise communications and IT services has announced a new partnership with Cloud contact centre and customer experience technol...

Matt Newing, founder of business communications and technology provider, Elite Group, has been named Entrepreneur of the year at the Comms National Awards 2020.  ‘This is a reward for both me...

Microsoft software and apps have revolutionised the way we work with greater flexibility, efficiency and connectivity. Gone are the days of trying to integrate different software applications resultin...

As we know, the world of IT is moving into the cloud and that’s no different for contact centres. CCaaS is leading the charge for call centre innovation with many businesses choosing to replace thei...