Contact Centre Solutions from Elite Group & Mitel
Designed to facilitate seamless agent collaboration and enhance customer experiences, delivered by experts with your business in mind.
Find a contact centre solution that suits you
Key Features
Power your contact centre with the features you need to streamline operations and improve customer experience.
- Multi Channel Comms Management
- Call Recording & Queuing
- IVR, Virtual Agents & Self Service
- Outbound & Predictive Diallers
- Knowledge Management
- Auto Attendants
- Workforce Management
Analysis & Management
Make better decisions with unified journey analytics across all your employee and customer interaction channels.
- Analytics
- Reporting
- Performance Management
- Quality Assurance
- Automated Trend Analysis
- Performance-based Alerts
Consultative Approach
We are experts in delivering contact centre solutions and have strong partnerships with multiple providers, meaning you get the CcaaS solution that’s best for you with specialist support and management.
- Awarded & Accredited Experts
- Vendor Agnostic
- Discovery & Planning Sessions
- Customer-Centric Advice
- Ongoing Management & Support
- 99.999% SLA
You'll be in good company
Increased Efficiency with Reduced Costs
With Mitel’s Contact Centre Solution you’ll be able to optimise your most valuable resource – your agents – to deliver a rapid return on investment.
The wide range of rich features boosts productivity and enables your team to work together to drive innovation through efficient decision making and streamlined business processes.
Effortlessly handle customer interactions across multiple communication channels
Omnichannel routing allows your contact centre to meet customers’ escalating expectations for effective service across an ever-increasing array of communications channels. Because both voice and digital channels are provided through a single routing engine, you’re able to deliver and easily manage consistent and contextual experiences, regardless of how customers choose to contact you.
- Match customers to the best possible agent
- Speak with customers on their preferred digital channel
- Improve agent productivity
- Capture valuable insights and improve the cross-channel journey
Improve agent performance through proactive management tools
Utilise personalised, performance-centric tools that give supervisors the intelligence and insights they need to ensure their teams deliver excellent customer experiences.
Empower your leaders with a dynamic, design-led interface that simplifies the presentation of trends and analytics within the contact center, enabling easy access of agent and queue performance data with performance-based alerts, including embedded monitoring functions and queue administration, giving contact center management a powerful tool for managing all aspects of their team.
Management made easy with Data Insights & Analytics
Contact Center analytics empower managers with customisable reports that highlight the status of critical performance metrics, driving insights needed to optimize customer experiences.
Create your own dashboards with customer experience metrics and employee performance data, all enabling you to make data driven decisions.
*Diagram for visual purposes only
Integrate with your existing business systems
General Traffic Case Study Overview
General Traffic are one of the UK’s leading distributors of car parts, tyres, exhausts and accessories, who have been providing high quality automotive products for over 30 years. Their team of over 450 staff operate across more than 20 offices around the UK. Read more…
Read Case StudyWhat Our Customers Say
Trust Elite Group & Mitel – Experts in Contact Centre Solutions
Are you ready to empower your business with a Contact Centre Solution? Our dedicated specialists will take the time to understand your unique business requirements and goals, in order to recommend the perfect solution for your team. Book a consultation with one of our experts today to get started.
You'll be in good company