General Traffic Case Study Overview
General Traffic are one of the UK’s leading distributors of car parts, tyres, exhausts and accessories, who have been providing high quality automotive products for over 30 years. Their team of over 450 staff operate across more than 20 offices around the UK. Providing an excellent service for their customers is a key component of General Traffic’s strategy and they work hard to ensure that every customer receives outstanding support and a service they can rely upon. It is this dedication to providing an excellent service that has played a key role in their success.
General Traffic were struggling with slow responses to support requests, poor communication and an inadequate service with their communications provider. Elite Group worked with general Traffic to leverage a powerful Mitel communications solution and develop a trusted relationship by providing a reliable service.