Offering a rich customer contact experience for voice, email and webchat interactions.
Horizon Contact is compatible with a broad range of handsets and supports WebRTC to enable the use of softphones. This allows an agent to work from anywhere, on any device, with only the need to access a supported browser.
Horizon Contact is an integrated business communication and customer contact solution that simplifies multichannel customer interaction – perfect for organisations that want to make it easier for customers to engage with them.
Unlike most Contact Centre solutions, Horizon Contact provides an easy to use, self-service feature set, for small to medium businesses at an affordable price point. With a per user, per month option, it’s the perfect solution for businesses that need budget and expansion flexibility.
Remove the reliance of your communications on an onsite communication system – your phone system runs in Gamma’s highly resilient geographically diverse data centres, not the basement of your office. With the flexibility to operate from anywhere at any time on a connected device, you can offer superior customer service and experience with Horizon Contact.
Horizon Contact is a simple bolt-on tool for existing Horizon customers, with the ability to connect the customer to the appropriate agent faster and more efficiently. Contact makes it easy to create complex interaction flows, dynamic skills-based routing and IVR self-service options, providing any business with a dynamic communication solution.
Remove ongoing maintenance costs and reduce call spend.
Experience first-class support: our support team are expertly trained and boast industry-leading SLAs.
Give your staff the ability to communicate and collaborate anywhere they have an internet or mobile phone connection - whether on a PC, desk phone or mobile.
Our subscription-based model means that you can add users with ease, meaning your phone system can grow with your business.
Excellent communications and IT solutions are essential to running an effective modern business.
By choosing one expert provider for all your communications and IT needs, you will experience the same excellent level of service and support across all your communications products. This increases productivity, reduces complexity and improves profitability.
Elite Group is dedicated to delivering a comprehensive range of best-in-class, future-proof communications and IT services. We make the complex simple, so that you can access and enjoy the very best solutions quickly and easily.