Horizon Contact

Offering a rich customer contact experience for voice, email and webchat interactions.

Anywhere, any device, anytime

Horizon Contact is compatible with a broad range of handsets and supports WebRTC to enable the use of softphones. This allows an agent to work from anywhere, on any device, with only the need to access a supported browser.

 

Horizon Contact is an integrated business communication and customer contact solution that simplifies multichannel customer interaction

Fully Integrated

Horizon Contact is an integrated business communication and customer contact solution that simplifies multichannel customer interaction – perfect for organisations that want to make it easier for customers to engage with them.

Unlike most Contact Centre solutions, Horizon Contact provides an easy to use, self-service feature set, for small to medium businesses at an affordable price point. With a per user, per month option, it’s the perfect solution for businesses that need budget and expansion flexibility.

Horizon Contact provids any business with a dynamic communication solution.

Complete Flexibility

Remove the reliance of your communications on an onsite communication system – your phone system runs in Gamma’s highly resilient geographically diverse data centres, not the basement of your office. With the flexibility to operate from anywhere at any time on a connected device, you can offer superior customer service and experience with Horizon Contact.

Horizon Contact is a simple bolt-on tool for existing Horizon customers, with the ability to connect the customer to the appropriate agent faster and more efficiently. Contact makes it easy to create complex interaction flows, dynamic skills-based routing and IVR self-service options, providing any business with a dynamic communication solution.

Business Benefits

Decrease Costs

Remove ongoing maintenance costs and reduce call spend.

First Class Support

Experience first-class support: our support team are expertly trained and boast industry-leading SLAs.

Continuity & Flexibility

Give your staff the ability to communicate and collaborate anywhere they have an internet or mobile phone connection - whether on a PC, desk phone or mobile.

Scalable

Our subscription-based model means that you can add users with ease, meaning your phone system can grow with your business.

Technical Checklist

  • Access anytime, anywhere.
  • Quick, secure and scalable deployment.
  • Guaranteed Service Availability.
  • CRM Integration with Dynamics & Salesforce.
  • Empowers Horizon as a true communication and collaboration tool.
  • Provides an easy-to-use, self-service feature set.
  • A simple bolt-on to existing Horizon Customers.

Why choose Elite Group

Secure business for software development solutions

Security

The core infrastructure is tier-one protected and meets all compliance standards, ensuring the network is safe and isolated from external threats.

Collaboration with software development solutions

Collaboration

Applications allow users to access business communication and collaboration tools from anywhere and on any device.

Productive software development solutions

Productivity

Allow staff to benefit from flexible working practices, such as home working to boost employee productivity.

Benefit from software development solutions

Profitability

A purely subscription-based model which is easily expandable, meaning you only pay for the services you are consuming.