8x8 Phone Systems

When compared to traditional, hard-wired phone systems, the 8x8 cloud phone system presents far more opportunities to embrace new features and tools your team can use to take the business further. Being cloud-based, there’s no need to undergo prolonged renovations at your premises. Instead, you can simply install the platform to the relevant devices, connect to the internet, and begin serving customers. Plus, your 8x8 phone system will remain active once the PTSN switch-off occurs in 2027, while any telephone system that is still reliant on copper wiring will no longer be functional. To find out more about this,speak with an Elite Group expert today.

While other cloud phone systems may only offer UCaaS or CCaaS capabilities, 8x8 gives you the best of both worlds, so you don’t need to compromise. This combination allows staff to have real-time visibility over the actions of others, for more effective collaboration and communication. 8x8 also allows you to choose which specific tools you’d like to utilise within your business, so you’re never paying for more than you need. For a more in-depth comparison between 8x8 and other cloud phone system offerings,speak with an Elite Group expert.

Yes. With the capability to onboard over 50 different CRM and analytics tools, there’s a very good chance the CRM you’re currently using can work with 8x8. Get in touch with the Elite Group team to discuss your CRM requirements and we’d be happy to cross-reference the system you’re using with those that are compatible.

8x8 cloud phone systems are good examples of XCaaS, which stands for Experience Communications as a Service. Bringing together the best elements of UCaaS (Unified Communications as a Service) and CCaaS (Contact Centre as a Service), an experience communications platform like 8x8 consolidates all the communications tools a modern business needs into a single, easy-to-use application, allowing them to communicate with customers and colleagues with ease.

If your business already uses Microsoft Teams, you don’t need to replace one with the other. Microsoft Teams can be integrated into 8x8, so your team can continue to use the tools they’re familiar with while also optimising their efforts with the innovations provided by 8x8. Reporting, call recording and PBX features powered through Microsoft Teams are all accessible through 8x8 once integrated, offering an even more impressive all-in-one cloud telephony service. What 8x8 packages are available through Elite Group? Tailor your 8x8 package to suit your business's precise needs. For example, the X1 package offers essential UCaaS tools to get you started, while the X8 package provides a comprehensive omnichannel contact centre, allowing customers to connect with your business through multiple channels. Speak to an Elite Group expert today to create a customised 8x8 package for your business.