Telephone Systems Maintenance and Support

Maintenance service packages to suit you: ensure your business is always running at its optimal level and never miss a call with our 24/7 nationwide technical support.

Unparalleled Support

As experts in the telecommunications industry, Elite Group offer some of the best service packages available.

A maintenance package from Elite Group will give you the assurance and peace of mind that any problems you have with your phone system will be dealt with quickly and efficiently. Our priority is to ensure your business stays operational. That’s why all our customers receive industry-leading SLAs and out-of-hours support.

Our support and customer service agents possess an in-depth knowledge of all our products and services. This means that, whatever maintenance and support requirements you may have, Elite Group will have you covered.

Benefit from industry leading specialists with a phone system solution from Elite Group

Industry-Leading Specialists

Our dedicated technical support team are available 24/7 to address any issues you may have. We ensure that our technical support staff possess a comprehensive knowledge of each of the products so that, whoever you speak to, you can be sure they know your solution inside out.

Not only will we maintain your system, we will also continuously advise your business on how it can modify and enhance it – as well as evaluate new technologies that have become available.

We understand that you want to get the most out of your solution and budget. That’s why we pair our consultative account management service with all our maintenance packages.

Phone System maintenance and support rapid repair

Rapid Repairs. Peace of Mind

With nearly two decades in the communications industry, Elite Group are well-placed to deliver first-rate customer support. Often, we are able to fix any issues remotely. When  this isn’t possible, we will deploy one of our technical support teams so that you’re up and running in no time.

We know how important it is that your solution works. For every hour that you experience technical problems, you can expect huge disruption to your business. When you get an Elite Group maintenance package, you can be sure that we will work proactively to keep your solution operational and, if something does go wrong, we will get you functioning as quickly as possible.

Business Benefits

Coverage

Relax – we provide service coverage throughout the UK, providing swift onsite repairs if necessary

Flexibility

We can provide you with maintenance and repairs, even if your phone service isn’t from Elite Group

Cost Savings

Save on staffing costs by reducing the amount spent on in-house engineers

Reputation

Avoid damage to reputation, sales and productivity that could come from a phone system outage

Keeping You Informed

Reporting a fault and getting it rectified. We will work with you and keep you updated from start to finish. It is our job to get you back up and fully operational in the quickest time possible.

Trained Support

We only use staff that are fully trained in the latest technology and solutions and who will know your system inside out.

Technical Checklist

Technical Checklist

  • Instant disaster recovery from any location
  • Industry-leading customer account management tools
  • Email, SMS and chat support
  • Real time, scheduled and historical reporting and analytics as well as customisable reports

Why Choose Elite Group for Maintenance and Support?

  • Industry-leading SLAs and fault management
  • Award winning 24/7 dedicated account management and technical support
  • Premium partnerships with all major carriers
  • Industry experts with over 17 years of industry experience
  • Dedicated account management

Our Customers Say

I am very happy with the level of support and knowledge delivered. I like to call Elite and bounce ideas off them and together this relationship works really well because as our business develops it becomes a win win process for the both of us.

Chris Carter, Network & Infrastructure Manager

The service provided by Elite Telecom has been excellent, I have developed a great relationship with the support team. It has made a major impact on our business operation, and the cost savings it has delivered has made it a very worthwhile investment.

Andrew Hussey, IT Manager

The fact Elite takes a consultative, supplier agnostic approach means that we have been able to take the best of all the suppliers and create our own unique platform that suits our business needs. We’ve developed a strong relationship with the Elite Account Management team.

Craig Knott, Director

Featured Services

A full range of quality business Phone System solutions from Elite Group

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Expert systems for any business; Elite provides productivity-enhancing voice solutions in the Cloud, on-premise or via Voice over IP.

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MPLS

A big business must-have. If you operate over three sites or more, we design bespoke high-speed networks which improve reliability and control.

A full range of Business Mobile solutions from Elite Group

Business Mobile

We offer the best business mobile and tablet plans across all major mobile networks with the widest and latest range of devices.

A full range of IT and Cloud services from Elite Group

IT and Cloud Services

Power your business with a world-class datacentre, utilise our unrivalled firewalls solutions and unify your communications with a state-of-the-art hosted desktop solution.