Maintenance service packages to suit you: ensure your business is always running at its optimal level and never miss a call with our 24/7 nationwide technical support.
As experts in the telecommunications industry, Elite Group offer some of the best service packages available.
A maintenance package from Elite Group will give you the assurance and peace of mind that any problems you have with your phone system will be dealt with quickly and efficiently. Our priority is to ensure your business stays operational. That’s why all our customers receive industry-leading SLAs and out-of-hours support.
Our support and customer service agents possess an in-depth knowledge of all our products and services. This means that, whatever maintenance and support requirements you may have, Elite Group will have you covered.
Our dedicated technical support team are available 24/7 to address any issues you may have. We ensure that our technical support staff possess a comprehensive knowledge of each of the products so that, whoever you speak to, you can be sure they know your solution inside out.
Not only will we maintain your system, we will also continuously advise your business on how it can modify and enhance it – as well as evaluate new technologies that have become available.
We understand that you want to get the most out of your solution and budget. That’s why we pair our consultative account management service with all our maintenance packages.
With nearly two decades in the communications industry, Elite Group are well-placed to deliver first-rate customer support. Often, we are able to fix any issues remotely. When this isn’t possible, we will deploy one of our technical support teams so that you’re up and running in no time.
We know how important it is that your solution works. For every hour that you experience technical problems, you can expect huge disruption to your business. When you get an Elite Group maintenance package, you can be sure that we will work proactively to keep your solution operational and, if something does go wrong, we will get you functioning as quickly as possible.
Relax – we provide service coverage throughout the UK, providing swift onsite repairs if necessary
We can provide you with maintenance and repairs, even if your phone service isn’t from Elite Group
Save on staffing costs by reducing the amount spent on in-house engineers
Avoid damage to reputation, sales and productivity that could come from a phone system outage
Reporting a fault and getting it rectified. We will work with you and keep you updated from start to finish. It is our job to get you back up and fully operational in the quickest time possible.
We only use staff that are fully trained in the latest technology and solutions and who will know your system inside out.
I am very happy with the level of support and knowledge delivered. I like to call Elite and bounce ideas off them and together this relationship works really well because as our business develops it becomes a win win process for the both of us.
The service provided by Elite Telecom has been excellent, I have developed a great relationship with the support team. It has made a major impact on our business operation, and the cost savings it has delivered has made it a very worthwhile investment.
The fact Elite takes a consultative, supplier agnostic approach means that we have been able to take the best of all the suppliers and create our own unique platform that suits our business needs. We’ve developed a strong relationship with the Elite Account Management team.