Telephone Systems Maintenance and Support
Maintenance service packages to suit you: ensure your business is always running at its optimal level and never miss a call with our 24/7 nationwide technical support.
Unparalleled Support
As experts in the telecommunications industry, Elite Group offer some of the best service packages available.
A maintenance package from Elite Group will give you the assurance and peace of mind that any problems you have with your phone system will be dealt with quickly and efficiently. Our priority is to ensure your business stays operational. That’s why all our customers receive industry-leading SLAs and out-of-hours support.
Our support and customer service agents possess an in-depth knowledge of all our products and services. This means that, whatever maintenance and support requirements you may have, Elite Group will have you covered.
Industry-Leading Specialists
Our dedicated technical support team are available 24/7 to address any issues you may have. We ensure that our technical support staff possess a comprehensive knowledge of each of the products so that, whoever you speak to, you can be sure they know your solution inside out.
Not only will we maintain your system, we will also continuously advise your business on how it can modify and enhance it – as well as evaluate new technologies that have become available.
We understand that you want to get the most out of your solution and budget. That’s why we pair our consultative account management service with all our maintenance packages.
Rapid Repairs. Peace of Mind
With nearly two decades in the communications industry, Elite Group are well-placed to deliver first-rate customer support. Often, we are able to fix any issues remotely. When this isn’t possible, we will deploy one of our technical support teams so that you’re up and running in no time.
We know how important it is that your solution works. For every hour that you experience technical problems, you can expect huge disruption to your business. When you get an Elite Group maintenance package, you can be sure that we will work proactively to keep your solution operational and, if something does go wrong, we will get you functioning as quickly as possible.
Business Benefits
Coverage
Relax – we provide service coverage throughout the UK, providing swift onsite repairs if necessary
Flexibility
We can provide you with maintenance and repairs, even if your phone service isn’t from Elite Group
Cost Savings
Save on staffing costs by reducing the amount spent on in-house engineers
Reputation
Avoid damage to reputation, sales and productivity that could come from a phone system outage
Keeping You Informed
Reporting a fault and getting it rectified. We will work with you and keep you updated from start to finish. It is our job to get you back up and fully operational in the quickest time possible.
Trained Support
We only use staff that are fully trained in the latest technology and solutions and who will know your system inside out.
Technical Checklist
Technical Checklist
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Instant disaster recovery from any location
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Industry-leading customer account management tools
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Email, SMS and chat support
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Real time, scheduled and historical reporting and analytics as well as customisable reports
Why Choose Elite Group for Maintenance and Support?
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Industry-leading SLAs and fault management
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Award winning 24/7 dedicated account management and technical support
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Premium partnerships with all major carriers
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Industry experts with over 17 years of industry experience
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Dedicated account management
Our Customers Say
I am very happy with the level of support and knowledge delivered. I like to call Elite and bounce ideas off them and together this relationship works really well because as our business develops it becomes a win-win process for the both of us.
The service provided by Elite Telecom has been excellent, I have developed a great relationship with the support team. It has made a major impact on our business operation, and the cost savings it has delivered has made it a very worthwhile investment.
The fact Elite takes a consultative, supplier agnostic approach means that we have been able to take the best of all the suppliers and create our own unique platform that suits our business needs. We’ve developed a strong relationship with the Elite Account Management team.
Featured Services
Unified Communications
We offer a full range of on premise, hybrid and hosted telephone and collaboration solutions that support every size of business.
Connectivity
A vital component for any size of business, we have solutions designed specifically for your needs whether you operate from a single site, multi-location (both UK or internationally) delivered across a range of technologies.
Business Mobile
In our ever increasingly ‘mobile’ world, communication wherever you are is vitally important. We offer Voice, Data, M2M, Device Management services and hardware from the UK’s leading providers.
IT and Cloud Services
From the desktop to the datacentre, we have a range of solutions to improve your productivity, ensure your compliance and security of your business.
