Using effective messaging and professional voice artists, we create voicing solutions that support your business objectives. Our professional IVR voicing solutions are available in more than 40 languages
As the UK’s leading unified telecommunications provider, Elite Group can help you create professional voice prompts in a matter of days.
Designed to reassure customers and guide them through your IVR system in the fastest and most intuitive way, our IVR voicing solutions increase productivity, reduce call abandonment and free up agents.
By humanising your IVR solution, you greatly improve customer experience. Our professional IVR solutions are all recorded using the latest equipment and software so that your solution will sound great over any phone.
It’s important that new customers feel welcome and existing customers feel reassured. That’s why we use award-winning creative writers to craft your script. Our aim is to ensure that your brand’s ethos and personality shine through. Whatever tone of voice you want, whatever message you need to deliver, our writers will be able to create a script to match.
Our professional voice artists have a wealth of experience recording for IVR solutions. We offer a range of talent – with artists of all ages, genders and accents – and can record scripts in more than 40 languages.
For today’s companies, delivering first-class customer service over the phone is crucial. Telephony is still consumers’ favourite way of communicating with businesses, but many companies still have in place systems that let their customers down.
Long hold times, difficult to navigate systems, being forced to repeat your query or question to multiple agents. These negatively impact on customer experience and poor customer experiences are the primary reason customers choose to go to another supplier.
We will ensure that your IVR solution matches your business requirements and that your customers remain happy.
Make the most of our talent – whether you need Received Pronunciation, a regional or international accent, we will find the perfect voice actor for you
Ensure your IVR system delivers a high-quality experience – we record our IVR voicing solutions with the latest equipment and software
Cater to international callers – we offer IVR voicing solutions in more than 40 languages
Reduce hold times, simplify your system and make an excellent first impression so that customers come back again and again
Create a strong, professional image by employing a technology proven to improve customer experience
Move quickly – we are able to write the script, record the voice artist and update your IVR in a matter of days
I am very happy with the level of support and knowledge delivered. I like to call Elite and bounce ideas off them and together this relationship works really well because as our business develops it becomes a win win process for the both of us.
The service provided by Elite Telecom has been excellent, I have developed a great relationship with the support team. It has made a major impact on our business operation, and the cost savings it has delivered has made it a very worthwhile investment.
We expect the system to pay for itself within two years, furthermore we believe that we have only scratched the surfaced on what we think the telephony system can do for us in the future. The implementation of the Swyx solution has been a great success.