Network IVR & Call Queuing Services
Using effective messaging and professional voice artists, Elite provides voicing solutions to support your business objectives with IVR solutions available in over 40 languages.
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Streamline Your Customer Service Processes with Call Queuing
Interactive Voice Response (IVR) uses automation to allow incoming callers to access information via a voice response system of pre-recorded messages. As one of the UK’s leading Network IVR providers, Elite supplies businesses, nationwide, with both standard and bespoke solutions.
Equipped with a high-quality Network IVR solution, each call your business receives is dealt with quickly and effectively. Business processes are streamlined, customer service is improved, sales are increased and operational costs are reduced.
Bespoke IVR Solutions for High Quality Customer Service
Elite’s bespoke Network IVR solutions supports voice-recognition, ensure no call goes unanswered and greets each caller in a professional manner.
For businesses that experience a high volume of inbound calls, an IVR solution equipped with call queuing is a game-changer.
Key Features
Whatever tone of voice you require, whatever message you need to deliver, Elite's highly skilled scriptwriters will create messaging to match.
Call Queuing
Invite callers into intelligent network queues, with the option of implementing multiple queues at once, each with custom music, comfort messages, and queue position announcements.
IVR menus
Allow callers to navigate through Network IVRs with custom menu options, such as “press 1 for sales, press 2 for customer care etc”. Multiple levels can be set within an IVR menu, each with custom audio and call routes.
Call Ratio and Hunt Groups
Share inbound call traffic proportionally across as many devices, groups, or sites as required. Call ratios can be monitored and adjusted in real-time to ensure no one group is overwhelmed.
API Integration
Integrate the Network IVR solution with existing applications such as CRM or back office applications to access real-time data updates.
Business Benefits
Improved Customer Experience
Reduce hold times, simplify your system and make an excellent first impression, so customers come back again and again.
Create a Stronger Brand Image
Create a strong, professional image by employing a technology proven to enhance customer perceptions.
High Quality Recording
Ensure your IVR system delivers a high-quality experience with voicing solutions recorded using the latest equipment and software.
Multilingual Options
Cater to an international audience with IVR voicing solutions available in over 40 languages.
Choose Your Voice
Optimise your messaging with voice actors who speak in received pronunciation or regional and international accents.
Elite Green Certified Partner
As part of our aim to be a sustainable company, we are committed to partnering with brands whose business practices align with this aim. TalkTalk Business has reduced its carbon footprint of its offices and data centres by more than 60% and are continuously progressing on their journey to becoming a net zero business. Partnering with TalkTalk contributes to our ability to operate in a more sustainable way.
Why Choose Us?
Elite are experts in helping businesses collaborate and communicate in a secure, productive, and profitable way, wherever you or your employees are located.
When we looked at our existing suppliers, side-by-side, Elite stood out as the provider who looked after our needs the best. Elite were always available to speak with when we contacted them, ready to offer advice and we had access to a dedicated account manager who ensured our needs were always being met. It made sense that we would look to shift all communications to them.
Interested in a Call Queuing Solution?
Whether you're looking to get the ball rolling with call queuing or IVR solutions from Elite or you're in need of advice on what is the best option for you, our team is here to help. Fill in our contact form and one of our specialists will be in touch!