IVR Payment Systems
Enable your customers to make payments over the phone quickly and easily without increasing customer support expenses and risking PCI non-compliance
Industry Leading IVR Payments Systems
As the leading UK unified communications provider, Elite Group is perfectly positioned to provide an IVR payments system for your business.
Many consumers are still more comfortable paying over the phone than via the web. Our state-of-the-art IVR payment systems enable your customers to pay over the phone without the need to hire additional agents or allocate existing staff members to take calls.
Our IVR payment systems increase efficiency by allowing you take hundreds of payments an hour without having to invest in additional infrastructure or staff.
Competitive Advantage and PCI Compliance
By opting for an IVR payment solution, you give your business a competitive advantage. Our solutions will allow you to process hundreds of payments an hour, whilst lowering operating costs and increasing efficiency.
And, because employees aren’t involved and no credit card data is stored, this will significantly benefit your PCI policies and compliance. Additionally, this reduces the risk of fraud as well as the fines and reputational damage that you may incur if you fail to protect sensitive data.
Empower Customers and Increase Flexibility
When you choose an IVR payment system with Elite Group, you allow customers to review their balance and receive immediate payment verification, as well as give them the option to pay over the phone. This will improve the customers’ experience, reduce costs and allow you to integrate self-service so that customers feel in control.
Our IVR payment systems allow you to work more intelligently, eliminate human error and dramatically reduce hold times. We are able to deploy our IVR payments systems extremely quickly, meaning that you can start taking advantage of all the benefits the system provides as soon as you like.
Business Benefits
Reduced Costs
Lower costs by automating the payment process.
24/7 Payment Processing
Receive payments at any time of night or day.
Work Smarter
Allow staff to direct their efforts to other priorities within the business.
Rapid Deployment
Equip your business with a IVR payment solution as soon as you need it.
Complete Integration
Easily integrate your IVR payment system with your existing solution.
Technical Checklist
-
Priority callers automatically identified and routed to the most appropriate agent
-
Bespoke design tailored to your business by our network architects
-
All equipment, servers and services hosted in our secure datacentres – no on-site hardware required
-
Data can be collected before calls commence using duel-tone multi-frequency signalling (DMTF)
-
Supports both voice-recognition and keypad navigation
-
Capacity to handle thousands of calls simultaneously
Why Choose Elite Group for IVR Payment Systems?
-
Award-winning, 24/7 dedicated account management and technical support
-
Industry-leading SLAs and fault management
-
Premium partnerships with all major carriers
-
Industry experts with over 17 years' experience
-
Scalable solutions for businesses of any size
-
Choose a package that matches your needs
Our Customers Say:
I am very happy with the level of support and knowledge delivered. I like to call Elite and bounce ideas off them and together this relationship works really well because as our business develops it becomes a win win process for the both of us.
The service provided by Elite Telecom has been excellent, I have developed a great relationship with the support team. It has made a major impact on our business operation, and the cost savings it has delivered has made it a very worthwhile investment.
The fact Elite takes a consultative, supplier agnostic approach means that we have been able to take the best of all the suppliers and create our own unique platform that suits our business needs. We’ve developed a strong relationship with the Elite Account Management team.
Featured Services
Unified Communications
Expert systems for any business; Elite provides productivity-enhancing voice solutions in the Cloud, on-premise or via Voice over IP.
MPLS
A big business must-have. If you operate over three sites or more, we design bespoke high-speed networks which improve reliability and control.
Business Mobile
We offer the best business mobile and tablet plans across all major mobile networks with the widest and latest range of devices.
IT and Cloud Services
Power your business with a world-class datacentre, utilise our unrivalled firewalls solutions and unify your communications with a state-of-the-art hosted desktop solution.