IVR Payment Systems

Enable your customers to make payments over the phone quickly and easily without increasing customer support expenses and risking PCI non-compliance

Industry Leading IVR Payments Systems

As the leading UK unified communications provider, Elite Group is perfectly positioned to provide an IVR payments system for your business.

Many consumers are still more comfortable paying over the phone than via the web. Our state-of-the-art IVR payment systems enable your customers to pay over the phone without the need to hire additional agents or allocate existing staff members to take calls.

Our IVR payment systems increase efficiency by allowing you to take hundreds of payments an hour without having to invest in additional infrastructure or staff.

Using our call recording solutions, we can help achieve complete PCI DSS compliance

Competitive Advantage and PCI Compliance

By opting for an IVR payment solution, you give your business a competitive advantage. Our solutions will allow you to process hundreds of payments an hour, whilst lowering operating costs and increasing efficiency.

And, because employees aren’t involved and no credit card data is stored, this will significantly benefit your PCI policies and compliance. Additionally, this reduces the risk of fraud as well as the fines and reputational damage that you may incur if you fail to protect sensitive data.

Our systems allow you to work smarter, eliminate human error and dramatically reduce hold times

Empower Customers and Increase Flexibility

When you choose an IVR payment system with Elite Group, you allow customers to review their balance and receive immediate payment verification, as well as give them the option to pay over the phone. This will improve the customers’ experience, reduce costs and allow you to integrate self-service so that customers feel in control.

Our IVR payment systems allow you to work more intelligently, eliminate human error and dramatically reduce hold times. We are able to deploy our IVR payments systems extremely quickly, meaning that you can start taking advantage of all the benefits the system provides as soon as you like.

Business Benefits

Reduced Costs

Lower costs by automating the payment process.

24/7 Payment Processing

Receive payments at any time of night or day.

Work Smarter

Allow staff to direct their efforts to other priorities within the business.

Rapid Deployment

Equip your business with a IVR payment solution as soon as you need it.

Complete Integration

Easily integrate your IVR payment system with your existing solution.

Technical Checklist

  • Priority callers automatically identified and routed to the most appropriate agent
  • Bespoke design tailored to your business by our network architects
  • All equipment, servers and services hosted in our secure datacentres – no on-site hardware required
  • Data can be collected before calls commence using duel-tone multi-frequency signalling (DMTF)
  • Supports both voice-recognition and keypad navigation
  • Capacity to handle thousands of calls simultaneously

Why Choose Elite Group for IVR Payment Systems?

  • Award-winning, 24/7 dedicated account management and technical support
  • Industry-leading SLAs and fault management
  • Premium partnerships with all major carriers
  • Industry experts with over 17 years' experience
  • Scalable solutions for businesses of any size
  • Choose a package that matches your needs

Our Customers Say:

I am very happy with the level of support and knowledge delivered. I like to call Elite and bounce ideas off them and together this relationship works really well because as our business develops it becomes a win-win process for the both of us.

Chris Carter, Network & Infrastructure Manager

The service provided by Elite Telecom has been excellent, I have developed a great relationship with the support team. It has made a major impact on our business operation, and the cost savings it has delivered has made it a very worthwhile investment.

Andrew Hussey, IT Manager

The fact Elite takes a consultative, supplier agnostic approach means that we have been able to take the best of all the suppliers and create our own unique platform that suits our business needs. We’ve developed a strong relationship with the Elite Account Management team.

Craig Knott, Director

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