PCI Compliant Call Recording and Legal Protection

Use an Elite Group PCI compliant call recording solution to help your business achieve PCI DSS compliance and to protect yourself from legal disputes.

Safeguard Your Business

As one of the UK’s leading contact centre solution providers, Elite Group are perfectly positioned to provide a call recording solution for your business.

We offer hosted call recording, as well as traditional PBX compatible call recording. Our solutions allow you to continually monitor business performance, assess how agents handle customer calls and ensure your business is PCI DSS compliant and legally protected.

With Elite Group call recording, you will reduce costs, increase productivity and improve business performance.

Using our call recording solutions, we can help achieve complete PCI DSS compliance

PCI Compliance

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that companies accept, process, store and transmit credit card information in a safe and secure way. If your business takes card payments over the phone, it is essential you adhere to these standards.

Using our call recording solutions, we can help you achieve complete PCI DSS compliance – as well as compliance with any other regulation around call recording. This shows that your business is committed to keeping your customers’ information safe, and ensures you remain on the right side of the law.

When you choose to record calls, you choose to safeguard your business

Legal Protection

When you choose to record calls, you choose to safeguard your business. Call recordings are admissible as evidence in court. This means that, if you become embroiled in a dispute, you can prove exactly who said what and when.

Lawsuits and legal representation are expensive. Having a hard record of your telephone activities means that you are less likely to require such services in the event that you become involved in a dispute.

Our call recording solutions record 100 percent of inbound and outbound calls. This means that you will have a complete and accurate record of every single call made from or to your organisation.

Business Benefits

Quality Management

Use call recording to monitor your teams’ telephone manner and call handling techniques, and maintain high telephone standards across all departments.

Training

Train new starters and existing staff with examples of real calls. Analyse why some calls work and others don’t, and ensure that all calls meet internal standards.

PCI Compliant

Our solutions allow you to pause and resume call recording so that sensitive information never makes it into the archive, which can help as part of becoming PCI compliant.

Web Portal and Reporting

Use our online web portal to monitor recordings and listen to calls in real time. Access detailed analytics, such as call volume, call duration, peaks times and more.

Brand and Legal Protection

Safeguard your business. Unlike written notes or word-of-mouth, recorded calls can be used to settle disputes or as evidence in court.

Caller Experience and Customer Care

Develop your brand persona and put customers at ease by informing customers that their calls are being recorded with an optional welcome message.

Technical Checklist

  • Easy and secure access to all call recordings with our hosted call recording solution using the Elite Group online web portal
  • All inbound and outbound calls recorded automatically
  • Gain valuable data such as calls answered per agent, call duration, peak times and more tracked and easily accessible
  • Optional welcome message to inform callers that they are being recorded
  • All calls archived for future reference
  • Capacity to record thousands of calls simultaneously
  • Optional IVR services to guide your customers to the most appropriate agent

The hosted private cloud service from Elite Group is providing huge commercial benefits to our operations in the UK, China and UAE.

Digital transformation has enabled the Roxor Group to consolidate our IT systems and increase our competitive edge in an already challenging market. It has also enabled our board of directors to make commercial decisions, quickly and with confidence.

Nick Massarella - IT Director - Roxor Group Ltd.

Why Choose Elite Group

Secure business for software development solutions

Security

IT Security is our number one priority with dedicated engineers and support teams maintaining the highest levels of security 24/7.

Collaboration with software development solutions

Collaboration

Elites partnerships allow us to provide individualised collaboration platforms to suit your business.

Productive solutions to benefit your business

Productivity

Increase productivity with bespoke communication systems and platforms creating a more efficient workforce.

Benefit from software development solutions

Profitability

Elite provide more efficient and productive communication and collaboration networks, generating greater profitability.

Elite Group: The Expert Unified Communications and IT Services Provider.

Excellent communications and IT solutions are essential to running an effective modern business.

By choosing one expert provider for all your communications and IT needs, you will experience the same excellent level of service and support across all your communications products. This increases productivity, reduces complexity and improves profitability.

Elite Group is dedicated to delivering a comprehensive range of best-in-class, future-proof communications and IT services. We make the complex simple, so that you can access and enjoy the very best solutions quickly and easily.

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