Call Recording Solutions

Monitor the performance of your business and gain valuable insights into how your agents and staff handle customer calls. Bespoke solutions, dedicated account management, 24/7 UK support and enterprise class SLA's.

Call Recording Systems, Solutions and Software

As one of the UK’s leading contact centre solution providers, Elite Group are perfectly positioned to provide a call recording solution for your business.

We offer SIP and traditional PBX compatible call recording solutions. These allow you to continually monitor business performance, assess how agents handle customer calls and remain PCI compliant with any relevant legislation.

Our call recording solutions reduce costs, as well as increase productivity and business performance.

Inbound and outbound call recording for business

Inbound and Outbound Call Recording

Perfect for businesses looking to monitor and increase call satisfaction, our inbound and outbound call recording solutions are scalable and can accommodate home workers and mobile calls.

Inbound call recording is ideal for call centres looking to implement stringent controls and improve quality of service. Your inbound call recording software will be activated as soon as your business receives an incoming call, ensuring no calls go unrecorded.

Outbound call recording is ideal for companies looking to determine the effectiveness of their agents’ sales techniques. It is also popular with telemarketing companies, credit control departments and organisations dealing with sensitive and confidential data who need to be legally compliant at all times.

A hosted call recording system allows you to train and monitor staff

Hosted and Cloud Call Recording

Eliminate capital expenditure with a cloud solution. Our hosted call recording services are the perfect complement to any business phone system, allowing you to establish trends, pick and correct areas for improvement and ensure that your agents are delivering the correct message to customers. Use the Elite cloud to fine-tune call management whether you have a SIP or PBX solution.

A hosted call recording system allows you to train and monitor staff, provide a higher level of customer satisfaction and create an archive of phone calls. Using a simple and intuitive user interface, you will be able to access your recordings from any location – as well as gain a real-time, interactive view of your data.

Call recording solution to assist with your PCI compliance and other regulatory bodies.

PCI Compliance and Legal Protection

Elite Group can offer your business a call recording solution to assist with your PCI compliance and other regulatory bodies. This will ensure that you satisfy all criteria outlined in the PCI DSS and FCA regulations. PCI compliance is mandatory for any business taking card payments over the internet or the phone.

Our PCI call recording solutions provide a cost-effective and reliable way to protect your customers’ sensitive payment information as well as your company’s reputation. This shows that your business is committed to keeping your customers’ information safe, and ensures you remain on the right side of the law.

Hosted and Cloud Call Recording

Inherently scalable, Elite Group hosted and cloud call recording solutions are appropriate for companies of all sizes - from SMEs to international organisations.

Inbound and Outbound Recording

Our inbound and outbound call recording solutions make it easy for businesses to record every call, and play a key role in improving customer satisfaction.

PCI Compliant Recording

Use an Elite Group call recording solution to help your business achieve PCI DSS compliance and to protect yourself from legal disputes.

Business Benefits

Quality Management

Use call recording to monitor your teams’ telephone manner and call handling techniques, and maintain high telephone standards across all departments

Training

Train new starters and existing staff with examples of real calls. Analyse why some calls work and others don’t, and ensure that all calls meet internal standards

PCI Compliant

Our solutions allow you to pause and resume call recording so that sensitive information never makes it into the archive which can help as part of becoming PCI compliant

Web Portal and Reporting

Use our online web portal to monitor recordings and listen to calls in real time. Access detailed analytics, such as call volume, call duration, peaks times and more

Brand and Legal Protection

Safeguard your business. Unlike written notes or word-of-mouth, recorded calls can be used to settle disputes or as evidence in court

Caller Experience and Customer Care

Develop your brand persona and put customers at ease by informing customers that their calls are being recorded with an optional welcome message

Why Choose Elite Group for call recording?

  • Award-winning, 24/7, dedicated account management and technical support
  • Industry leading SLAs and fault management
  • Industry experts with many years’ industry experience
  • Calls are archived for future reference and there is capacity to record thousands of calls simultaneously
  • Easy and secure access to all inbound and outbound call recordings with our online web portal
  • Scalable solutions for businesses of any size
  • Gain valuable data such as calls answered per agent, call duration, peak times
  • Premium partnerships with all major carriers

The hosted private cloud service from Elite Group is providing huge commercial benefits to our operations in the UK, China and UAE.

Digital transformation has enabled the Roxor Group to consolidate our IT systems and increase our competitive edge in an already challenging market. It has also enabled our board of directors to make commercial decisions, quickly and with confidence.

Nick Massarella - IT Director - Roxor Group Ltd.

Why choose Elite Group

Secure business for software development solutions

Security

IT Security is our number one priority with dedicated engineers and support teams maintaining the highest levels of security 24/7.

Collaboration with software development solutions

Collaboration

Elites partnerships allow us to provide individualised collaboration platforms to suit your business.

Productive solutions to benefit your business

Productivity

Increase productivity with bespoke communication systems and platforms creating a more efficient workforce.

Benefit from software development solutions

Profitability

Elite provide more efficient and productive communication and collaboration networks, generating greater profitability.

Elite Group: The Expert Unified Communications and IT Services Provider.

Excellent communications and IT solutions are essential to running an effective modern business.

By choosing one expert provider for all your communications and IT needs, you will experience the same excellent level of service and support across all your communications products. This increases productivity, reduces complexity and improves profitability.

Elite Group is dedicated to delivering a comprehensive range of best-in-class, future-proof communications and IT services. We make the complex simple, so that you can access and enjoy the very best solutions quickly and easily.

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