Top 5 Benefits of Contact Centre as a Service (CCaaS)Â
Customer service isn’t easy – that’s a fact! From managing large volumes of inbound calls to managing your agents’ time efficiently, providing...
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Customer service isn’t easy – that’s a fact! From managing large volumes of inbound calls to managing your agents’ time efficiently, providing...
What is Supply Chain Digital Transformation? Digital transformation is the process of replacing legacy systems with modern, more efficient technology ...
Digital transformation has become a catch-all phrase used by any business bringing in any type of new technology to improve what they do. While thereâ...
Today’s contact centre is a hub of customer communication and information. t’s the engine of your customer service, and as such, needs much more t...
From improving customer satisfaction, to providing access to multi-channel communication and using data to uncover customer insights or improve opera...
The key difference between UCaaS (Unified Communications as a Service) and Contact Centre as a Service is that the former primarily focusses on intern...