Cover-More Insurance Services Case Study Overview
Cover-More Travel Insurance has been providing travellers in the UK, Australia and New Zealand with high-quality travel insurance cover and round-the-clock emergency medical assistance for over 30 years. Their customer base is supported by hundreds of travel insurance and emergency specialists in order to meet their needs quickly, thoroughly and effectively.
Providing 24/7 support requires effective network solutions. However, Cover-More’s existing solution lacked resiliency as it relied on a single Ethernet circuit with Ethernet First Mile back-up (a solution that is approaching End of Life) and a single firewall. This meant that there was a single point of failure within Cover-More’s network, which posed a risk of downtime – a critical risk for a business offering 24/7 support. Alongside this risk, Cover-More were struggling with a poor relationship and lack of pro-active support from their provider.
We provided network solutions from Meraki, alongside pro-active professional services to ensure a strong client-provider relationship. Most importantly we built a strong relationship that allowed Cover-More to partner with a service provider who felt like an extension of their team, as opposed to just a transactional relationship.