Charis Case Study Overview
Charis is a trusted administrator for many essential funds and grants, working on behalf of major utilities providers to support individuals in need. The organisation operates through two main channels:
- Managed service: for processing applications and efficiently distributing financial support to individuals in need.
- Self-service portal: offering 24/7 access to vouchers for food, fuel and supermarkets.
In the past, their operations were paper-based, causing delays. However, over the last five to ten years, paper processes have been phased out of the business for digital alternatives, allowing applications to be handled online and providing the ability to distribute funds to people almost immediately.
When implementing new technology, having access to the right level of support can be a challenge. Charis was looking for a knowledgeable provider who were capable of offering a diverse range of solutions and the expertise necessary to identify their specific technological requirements, source the best solutions for the job and ensure they gain the most value from those solutions. We worked closely with Charis to identify opportunities for to enhance their technology infrastructure and deliver the level of support they needed.