How Digital Transformation Is Changing Contact Centres
Today’s contact centre is a hub of customer communication and information. t’s the engine of your customer service, and as such, needs much more t...
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Today’s contact centre is a hub of customer communication and information. t’s the engine of your customer service, and as such, needs much more t...
From improving customer satisfaction, to providing access to multi-channel communication and using data to uncover customer insights or improve opera...
Digital transformation is more than diving into the latest technology trends and trying to shoehorn something into your business. ...
Due to the sensitive nature of health and wellbeing-related information that’s shared within care homes, members of staff must be able to share and ...
Choosing a communications system is a huge decision that will significantly impact your entire business. There are plenty of options available, but yo...
70% of organisations have either undergone a successful digital transformation or are actively working on their digital transformation strategies. Whi...