8x8 is transforming the future of business communications. 8X8 with Elite Group integrates voice, video, chat, contact centre, and enterprise-class API solutions into one global, secure, reliable cloud communications platform.
The 8×8 platform has been recognised by Gartner as a leader in the Magic Quadrant for UCaaS for 9 consecutive years and a challenger for 7 consecutive years in CCaaS. By providing both feature sets on one single platform, 8×8 are able to provide a synergy within the different functions across your business.
8×8 delivers its communications services via fifteen data centres across seven dispersed regions of the world. Its patented geographic routing technology ensures that 8×8 voice and video communications, placed or received anywhere on the globe on any device, have the same consistent quality as a local or internal call within a single area code. This global footprint also allows 8×8 to provide worldwide support, 24 hours a day.
Elite group and 8×8 place an equal focus on delivering a consistent and intuitive on-device experiences for users, supervisors, agents, and administrators. This provides an essential impetus for usage and adoption and demonstrable return on investment.
8×8 integrates with an extensive variety of popular third-party middleware and CRM software, including Workforce Automation and Quality Management applications.
In addition, 8×8 brings the enviable quality of its voice and video capabilities to popular third-party unified communications environments, including Microsoft Teams and Skype for Business.
This robust, high-availability architecture has enabled 8×8 to achieve an average core call-flow processing uptime of 99.9997%, which ensures consistent and high-quality enterprise-grade communications and quality of service upon which customers can rely.
From self-service telephony and video meeting applications to modular cloud communication solutions, the 8×8 X Series modular licencing scheme enables customers to equip each employee with the voice, video, messaging, and user experience that matches their role, location and workstyle.
The Elite Group X-Series range includes solutions for every need, across any business. From the ‘X1 The General User Plan’ – (UK Only) which is well suited for UK -based employees, with call bundled minutes to match. It includes a unified communications soft client for both your desktop and mobile devices, allowing you to work remotely from any given location – it can be configured alongside a handset, if you so wish. This UC client provides your users with instant messaging, presence, audio conferencing and video conferencing capabilities.
Right through to the fully optioned ‘X8 The Multichannel Contact Centre with Advanced Analytics and Predictive Dialler Plan’ Elite Group can tailor a plan to suit your communication needs large or small.
Our Cloud-based solutions remove the need for expensive hardware or the need for periodic software upgrades that can often be costly to deploy. The 8×8 platform is constantly being developed and upgraded, allowing you to benefit from extra features at no extra cost. The intuitive applications are easy to roll out but more importantly, they are easy for your staff to adopt. This easy implementation allows your staff to get to grips with the solution quickly and start recognising the benefits.
By procuring via the Elite group, you are able to leverage our communications expertise and, essentially, use us as your communications department. This allows key company resource to focus on other projects, saving time and money, as well as future-proofing your communication needs.
Cloud-based solution allows you to rapidly deploy 8x8 capability across the globe.
Easily add additional users, whether they be new sites or a temporary uplift in capacity.
All licence types include a UC soft client for desktop and mobile, so, staff can work from anywhere, anytime.
A full reporting suite for UCaaS allows you to monitor staff activity and support them with training and information.
Provide your staff with the right tools for the right job and, more importantly, at the right time to ensure they deliver.
A full unified communications suite included with every licence, as well as the option to integrate into programmes, such as Microsoft Teams.
Agents are able to determine the status of 8x8 UCaaS users allowing full visibility on who is available to support them with their customer enquiry.
Financially backed five-nines SLA on both the UCaaS and CCaaS capability.