Award Winning Contact Centre Services – Reduce Response Times by 50%
- Intelligent Call Routing & Queuing
- Business Application Integrations
- Omnichannel By Design
Join 3000+ Others
Experts in delivering world class technology
Why your business needs CCaaS
Streamline Customer Interactions
CCaaS streamlines customer interactions by providing automated call routing, self-service options and integrated analytics all handled in one user interface. With on-demand scalability, businesses can efficiently manage fluctuating call volumes and customer interactions across multiple platforms, including social media, web chat, email, Whatsapp and more.
Integration with Business Systems
Seamlessly integration with your CRM systems, enhances business operations. This integration ensures a unified view of customer data, enabling agents to access relevant information during interactions. Streamlined communication between the contact centre and CRM enhances efficiency, improves customer service, and supports informed decision-making.
Boost Agent Productivity
Improve productivity by offering automated workflows, intelligent routing, and real-time analytics. With features like screen pops and unified communication tools, agents access customer data seamlessly. The cloud-based solution enables remote working, while continuous updates and AI-driven insights enhance efficiency, reducing handling times and boosting overall productivity.
"Elite have supported the creation of a true strategic partnership"
“Throughout the process, Elite have supported the creation of a true “strategic partnership”. We contacted Elite Group with a view of supporting the customer services contact centre team during seasonal peaks. Elite Group were and continue to be fully engaged, providing us with numerous options to extract value and provide the support required.”
Carl Jones | IT Services Manager | On the Beach
Read Case StudyWhat is a Contact Centre Solution?
Find out more about Contact Centre solutions and the benefits it provides to businesses by watching our explainer video today.
Provide exceptional customer experiences
Omnichannel routing allows your contact centre to meet customers’ escalating expectations for effective service across an ever-increasing array of communications channels. Because both voice and digital channels are provided through a single routing engine, you’re able to deliver and easily manage consistent and contextual experiences, regardless of how customers choose to contact you.
- Omnichannel Routing
- Intelligent IVR
- Virtual Agents
Improve agent performance and productivity with management tools
Utilise personalised, performance-centric tools that give supervisors the intelligence and insights they need to ensure their teams deliver excellent customer experiences.
- AI Powered Conversation Intelligence
- Workforce Management
- Advanced Analytics
Integrate with your existing business systems
What Our Customers Say
Trust Elite Group – Experts in Contact Centre Solutions
Are you ready to empower your business with a Contact Centre Solution? Our dedicated specialists will take the time to understand your unique business requirements and goals, in order to recommend the perfect solution for your team. Book a consultation with one of our experts today to get started.