This multichannel fashion company needed a telephony system to facilitate the team having to work from home due to Covid-19 regulations and enable them to collaborate effectively from any location, once travelling was permitted again. As their current system was outdated and no longer fit for purpose, the solution needed to include more modernised features, be cost-effective and have scope for scalability.
Vanessa Worsley, Director of Finance at Urban Bliss stated:
“Due to my technology background, I immediately knew that our existing telephony system was not fit for purpose, especially during the stresses of the current pandemic. It was a high priority to support our staff and our customers with the demands of the new way of working. We needed a system that we could use onsite, on the go and from home, which we could manage ourselves, but still have support on hand.”
Elite introduced a Horizon Collaboration solution which provided the ability to take calls on both laptops and mobile phones. Queries and requests are managed by the ServiceNow portal for quick and easy answers and support. Should a problem occur with the solution which required a ticket, the ability to log tickets was also included. Training was provided by an expert Elite Engineer, so the Urban Bliss team knew how to operate the telephone system effectively.
Overall the Horizon Collaboration solution, allowed Urban Bliss to become more agile with their communication, connect from anywhere and have the skills and knowledge to manage the system themselves with support on hand when needed.
Everyone in the Urban Bliss team now has access to a telephone system to make traditional phone calls and video calls, as well as send messages and have a complete directory of all company phone numbers. The team has the capability to make phone calls via mobile using the Horizon mobile application, which provided the freedom to communicate effectively from anywhere.
The Urban Bliss team can continue to work together to further grow their fashion empire, regardless of whether they are working in the office, from home or travelling, thanks to the versatile features of the Horizon Collaboration solution.