The Money Club, based in Slough, specialises in helping members buy the highest quality goods and services at the lowest possible prices. Providing advice and guidance on personal deals such as insurance, household items, jewellery and holiday purchases.
Through excellence in customer service and by working in close partnership with suppliers who share their ethos, The Money Club aims to deliver greater value and benefit to their customers, creating a distinctive proposition that sets them apart in a competitive marketplace.
As a growing company, it was important to The Money Club that they were able to consolidate all of their communication services to one supplier to ensure continuity and reliability of service.
It was also important for them to work with a company who shared their passion for outstanding customer service and would be available for regular site visits to deal with any queries or advise them on the best new deals available to them.
Elite were recommended to the business and, after a successful pitch, began supplying The Money Club with PSTN lines and broadband connections at its multiple sites. Jill Hartley, Managing Director of The Money Club said: “Elite were very proactive in making sure they engaged in dialogue with us straight away, assigning a single account manager to us, who we’ve now worked with for just over eight years.
“We have site visits and regular phone calls with Darren Mitchell, our account manager, to make sure everything is still running smoothly and we’re happy with their service.
The Money Club has built up a good working relationship with Elite, confident that they are working with a supplier they can trust as their business continues to grow.
Satisfaction with the service offered by Elite has led to them recently adding additional services to their account, safe in the knowledge that they will continue to receive just one bill each month and work with the same experienced account manager.