Synectics Solutions Ltd

In addition to a mobile account of nearly 250 connections, Synectics Solutions has entrusted Elite Group to deliver several components of their fixed line setup.

This has involved close, personal account management and a careful monitoring of usage.

The Background

Ian Glover of Synectics Solutions required a trusted, local telecommunications expert to manage an ever-growing mobile base. Synectics were expanding both their geographical bases and also the amount of employees within the business.

As a Staffordshire based business, they turned to Elite Group to run through the options available to them.

The Challenge

Synectics Solutions build complex data management and software products to support and empower companies around the world. They currently have three sites in Stoke-on-Trent, Staffordshire.

Following a difficult time with a previous supplier of their business mobile phones, Synectics engaged with mobile to discuss ways in which their account could be better managed.

The Solution

After meetings in Elite Group’s purpose-built Smart Suite and being talked through their options by Elite Group’s experts, Synectics were confident that the level of account management would better suit an account of their ever-growing size.

Synectics were also very keen to engage with a local business to them, with whom they could rely upon to react very quickly should they encounter any issues.

The fact that their account manager could visit their headquarters within minutes was appealing.

Following an extensive review of Synectics current usage, mobile proposed that the best option for the business was to stay on the O2 network, as this would work from both a coverage and cost aspect.

The account was also tidied up to ensure that there was no unnecessary additional spend attributed to the account and that the tariff package covered all aspects.

Since the initial contract was signed, Synectics have gone on to renew 3 more times with mobile and increase their connections on average by 25 each a year. There are also plans for Elite Group to discuss the implementation of a Hosted PBX solution.

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