Spencer Signs

The Background

Spencer Signs specialise in the management and supply of corporate identity programmes. With over 30 years’ experience of sign making, they help businesses of all sizes project their brand and image to their target markets.

Areas of expertise for the Hull based company include retail signage, construction site signage, public sector branding and digital print.

The Challenge

Spencer Signs were using different suppliers for their phone calls, mobile phone contracts and broadband which led to them being charged more than they needed to be and a number of different bills to check and pay each month.

The company wanted to work with a knowledgeable company who could help them to streamline the number of suppliers they were using for their telecommunications solutions and reduce the amount they were paying each month.

The Solution

Elite account manager Darren carried out a communications audit and identified a number of areas where Spencer Signs could reduce their bills. All products which were coming to the end of their contracts were transferred to Elite management immediately with their calls package able to be added at a later date when the contract expired.

“The discounts Elite were able to achieve by transferring all of our products to one supplier were fantastic,” said Diane Foster from Spencer Signs.

“The staff we spoke to clearly had an understanding about our business needs and the products they were recommending to us.”

Staff at Spencer Signs were also impressed with the level of customer service they received from Elite when their phone lines were hacked. Diane added:

“We were receiving a number of unsolicited calls from abroad but the team at Elite were really quick to rectify the problem for us, barring the numbers and enabling us to continue business as usual.”

The Result

Elite now manage all of Spencer Signs’ telecommunications products, enabling them to benefit from the best price and one, convenient monthly bill.