The Background

Every day, thousands of people use Infopoint help-points – wall or desk-mounted free phones for calling taxis, travel information, customer service, helplines and other useful services.

Based in Cambridge, Infopoint has already installed over 900 of its free phone help-points in England, Scotland, Wales and Northern Ireland.

Units are located in hospitals, health centres, universities, casinos, rail and coach stations, bingo halls, police stations, hotels and local government buildings. The help-points add value to customers’ experiences within business premises, giving them access to a free, convenient telephone for essential services.

The Challenge

Around five years ago the team at Infopoint were reviewing their telecoms spending and provision with the aim of saving money and benefiting from a reliable service at all times. Director Sarah Bennison said: “One of our business advisers recommended we spoke to Elite about our current and future telecoms needs, and we haven’t looked back since, making a significant saving immediately on our tariffs and continually being informed of the best deals.”

The Solution

Elite initially recommended new line rental tariffs for Infopoint, making an immediate saving of £30,000. After the new line rental contracts were up and running, the team at Elite looked at other ways they could help Infopoint save money and improve their services and efficiency through their telecoms.

Sarah added: “Our dedicated account manager has been extremely proactive throughout the past five years, getting to understand our business and recommend the services which are best suited to us. He has helped us to set up 03 and 0800 numbers, helping to give a national presence to the business, as well as recommending the best mobile SIM deals for our staff.”

The Result

After the initial saving of £30,000 on their line rental, the team at Infopoint have continued to benefit from savings year on year as their account manager continually sources the market for the best deals for their business.

Sarah Bennison, Director said:

“We know that our account manager is only ever a phone call away if we have a query. He is great at keeping in touch with us both by phone and personal visits to make sure he understands the current position of the business and our plans for the future. With his help and expertise we have succeeded in accessing the right telecoms solutions for our business at the best price. Their commitment has been a major factor in the growth and evolution of our business and we would have no hesitation in recommending Elite to other businesses.”