Be Wiser Insurance is an independent insurance broker regulated and approved by the FCA. It is one of the fastest growing personal lines brokers in the UK and has over 700 members of staff. The company has been listed in the Sunday Times Fast Track 100 for three years in succession, one of only a handful of companies to achieve this. Acting for the majority of the largest UK-based insurance companies its mission is to get the best insurance policy at the best price for each individual client, with over 200,000 to date.
Be Wiser are a highly dependable independent insurance broker committed to providing customers with first class service. Whether you need car, bike, van, home or travel insurance, they will ensure the policy you get is tailored to your specific needs. Their experienced and friendly team is dedicated to giving you complete peace of mind.
Elite Group has been in partnership with Be Wiser since 2007, when we installed its original Nortel telephone system for approximately 40 users. The original installation covered all wholesale line rental services, outbound calls, all connectivity services including Layer 2 leased lines through to basic DSL and all their nongeographic inbound numbers.
Since 2007 the system had been successfully maintained through a number of application upgrades and the number of extensions grew to over 600. However, by 2015 Be Wiser had outgrown its original infrastructure, and Nortel had also been acquired by Avaya, who were ending support of that particular system. Additionally, the business had grown to cover five sites in Andover and a call centre in Swindon.
Be Wiser engaged Elite Group to review, design and install a platform that would:
As Elite Group is not tied to any one partner or supplier we were able to showcase a number of alternative solutions across a range of technologies.
Be Wiser and Elite considered and scored a number of options together to arrive at the best solution. After detailed product workshops and supplier presentations we decided that Avaya offered the best fit in terms of functionality, scalability and ease of migration.
The solution elements included:
Elite Group installed the new phone system with contact centre capabilities, onsite hardware call recording; and replaced Be Wiser’s existing connectivity with MPLS via the Elite Group core network across six sites. This involved migrating from ISDN to SIP and porting all numbers and reconfiguring inbound estate.
Be Wiser is now benefitting from:
Since the completion of this project Elite Group has been engaged by Be Wiser to implement a number of IT services including a LAN switch infrastructure refresh, Veeam backup server project and an Exchange email migration project.
Elite has been a supportive, engaged business partner over many years, and we wanted to work with them to update and future-proof our communications capabilities. The fact Elite takes a consultative, supplier agnostic approach means that we have been able to take the best of all the suppliers and create our own unique platform that suits our business needs. We have developed a strong relationship with the Elite Account Management team and we have future-proofed our communications, and we know that we continue to have a long-term partner in Elite who will work with us to deliver the best communications technology to support our rapidly growing business