Arena Group

The Background

Arena Group, based in Wakefield, specialises in hard copy and electronic document management, providing hardware, software, service and expertise that enables organisations to cut costs, improve efficiencies and become greener.

Through excellence in customer service and by working in close partnership, Arena Group aims to deliver greater value and benefit to their customers creating a more distinctive proposition that sets them apart in a competitive marketplace.

The Challenge

The Arena Group is expanding and with 20 lines coming into head office and five satellite offices it was important to them to be able to consolidate communication services under one supplier to ensure continuity and reliability of service.

It was also important for them to work with a company in the area who they could meet up with should they have any queries or issues.

Additional to this, as a Yorkshire business operating UK-wide, it was important for them to have a national presence phone number which would give them the exposure they required.

The Solution

Elite had come recommended to the business and they decided to give them a call.

Stephen Threlfall, IT Manager of Arena Group said: “Straight away we engaged in dialogue with a single account manager who visited our offices to assess our needs and when we rang up we were directed to him.

“It gave us a real peace of mind that they were right on our doorstep and that they offered a personal service not often seen in telecoms operations, where call centres and answer machine messages are often the norm.”

The calls and lines required were set up quickly and work without any issues. Any queries are directed to their account manager and dealt with immediately. A non-geographic number was also set up in order to drive business in areas outside of Leeds, giving them the national presence they required when marketing their services via the website and marketing literature.

The Result

Arena Group found a local partner they trusted and built a good working relationship with them; which is very important to them as a growing business looking for continual advice and support.

 

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