Investing in a better customer experience
Elite Group is investing in people, systems and new technology to deliver a smoother,...
Terms for small businesses and not-for-profit organisations
Additional Ofcom protections apply to eligible small businesses and not-for-profit organisations specific to Voice and Network Services, such as phone lines and broadband services. For these purposes, a small business means one with no more than 10 people working for it, including employees, volunteers and others.
Our special terms for eligible customers include a 12-month minimum contract term for Voice and Network Services. At the end of this minimum term:
- Your services will continue unless you or we cancel them.
- We will not commit you to a new minimum term without your express consent.
- If your contract continues without a new minimum term, you can end it by giving one month’s notice.
- Your contract documents explain the terms that apply to your services, including any charges for leaving during the minimum term.
