“The Elite team is very professional. If you go to them with an issue, the team looks around the problem, works out what the business needs and comes up with the right solution at the best price. That’s why I go back to them; I trust their judgement.”
Streamline Your Customer Service Processes with Call Queuing
Interactive Voice Response (IVR) uses automation to allow incoming callers to access information via a voice response system of pre-recorded messages. As one of the UK’s leading Network IVR providers, Elite supplies businesses, nationwide, with both standard and bespoke solutions.
Equipped with a high-quality Network IVR solution, each call your business receives is dealt with quickly and effectively. Business processes are streamlined, customer service is improved, sales are increased and operational costs are reduced.
Bespoke IVR Solutions for High Quality Customer Service
Elite’s bespoke Network IVR solutions supports voice-recognition, ensure no call goes unanswered and greets each caller in a professional manner.
For businesses that experience a high volume of inbound calls, an IVR solution equipped with call queuing is a game-changer.
Key Features
Whatever tone of voice you require, whatever message you need to deliver, Elite’s highly skilled scriptwriters will create messaging to match.
Business Benefits
Improved Customer Experience
Reduce hold times, simplify your system and make an excellent first impression, so customers come back again and again.
Create a Stronger Brand Image
Create a strong, professional image by employing a technology proven to enhance customer perceptions.
High Quality Recording
Ensure your IVR system delivers a high-quality experience with voicing solutions recorded using the latest equipment and software.
Multilingual Options
Cater to an international audience with IVR voicing solutions available in over 40 languages.
Choose Your Voice
Optimise your messaging with voice actors who speak in received pronunciation or regional and international accents.
Elite Green Certified Partner
As part of our aim to be a sustainable company, we are committed to partnering with brands whose business practices align with this aim. TalkTalk Business has reduced its carbon footprint of its offices and data centres by more than 60% and are continuously progressing on their journey to becoming a net zero business. Partnering with TalkTalk contributes to our ability to operate in a more sustainable way.
Your Experience is Our Priority
Customer Ratings
93%
Of customers rated our service as
either good or excellent
Customer Satisfaction
95%
Above the industry average
CSAT Score
Response Time
5 mins
You can rely on a quick answer to
your support request
Customer Reviews
“When we looked at our existing suppliers, side-by-side, Elite Group stood out as the provider who looked after our needs the best. Elite Group were always available to speak with when we contacted them, ready to offer advice, and we had access to a dedicated account manager who ensured our needs were always being met. It made sense that we would look to shift all communications to them.”
“Due to my technology background, I immediately knew that our existing telephony system was not fit for purpose, especially during the stresses of the current pandemic. It was a high priority to support our staff and our customers with the demands of the new way of working. We needed a system that we could use onsite, on the go and from home, which we could manage ourselves, but still have support on hand.”
“We currently deal direct with EE and O2, as well as Elite, but we were keen to work with just one supplier to simplify things. Out of the companies we currently deal with, it made sense to make Elite our preferred supplier, because with them we get one dedicated account manager who will always get back to use about our queries very quickly. It also means we will be able to view all of our bills online in one place, making it much simpler to keep track of our spending.”
“One of the main reasons I recommend Elite Group is their commitment to delivering world-class customer experiences and innovative digital transformation solutions. Their team truly takes the time to understand our unique needs and provides tailored solutions that drive innovation and excellence.”
“I would absolutely recommend Elite Group. Their customer response time is very good. When I’m on tour, it’s 24/7, there’s no 9 to 5 – it’s around the clock work. So, when we need something doing, let’s say on a Saturday or Sunday and I call or email Elite Group, they’ll answer and will find a solution for me, which is invaluable.”
“Elite are good people to deal with. They genuinely try to keep customers happy. They are professional, responsive, and easy to deal with”.
“Elite’s development of a custom reporting suite and their proactive technical expertise has been game-changing. Their tailored solutions and problem-solving approach give us confidence in the growth of our telesales business.”
“Over the past two years, our partnership with Elite to manage our mobile network has been instrumental in enhancing our connectivity and in reducing our operational costs. Their brilliant approach to providing support and managing our account has provided real benefit to GAMA Healthcare in terms of cost savings and improved service.”
“After seven other migrations throughout my career, this has been by far the best delivery of solution I have experienced.”
“I would recommend Elite for their customer service, approachability, and speed of delivery, as well as their project management.”
Interested in a Call Queuing Solution?
Whether you’re looking to get the ball rolling with call queuing or IVR solutions from Elite or you’re in need of advice on what is the best option for you, our team is here to help. Fill in our contact form and one of our specialists will be in touch!
Call Queuing Frequently Asked Questions
What is Network IVR?
Interactive Voice Response (IVR) prompts callers with recorded messages and options, speech recognition, and/or touch-phone keypad selections. The IVR script responds to caller input by providing appropriate information by voice or diverts the call to another number.
How do I control and configure my IVR?
You have full access to our secure web portal that enables you to control all call modules within your IVR, including changing opening hours, termination numbers, and queue threshold settings.
Can I amend and change voice prompt files?
Yes. You can change voice prompts via a telephone interface by recording a new prompt remotely or by uploading audio files that can be updated anytime.
How do I build the IVR to meet my business requirements?
Elite’s team of dedicated voice specialists will work with you to assess your business requirements and help you design a Network IVR workflow that suits for your business.
