Unified Communications
Streamline communications and empower more collaborative working with unified communications solutions from Elite Group.
Unified Communications Solutions to Maximise Productivity and Efficiency
The way we work is evolving. Your workforce needs the latest tools to operate faster and smarter, wherever they are. Elite Group provides unified communications services (UCaaS) that allow you to channel how you text, talk, video call and collaborate through a single cloud platform with zero disruptions. Allow your team to effectively work together, both in the office and from home and improve your relationship with your customers with a unified communications solution from Elite Group.
What is Unified Communications (UC)?
UC solutions integrate multiple enterprise communications tools and business applications into one streamlined solution. A UCaaS solution offers a bespoke, tailor-made package with apps and features that meet your needs exactly.
An effective UCaaS solution allows information to be shared more efficiently, replacing legacy systems, which can bring vast improvements to your business processes, productivity and the experience of your customers.
Collaborate without Limitations with Zoom Unified Comms Solutions
From its game-changing video conferencing software, Zoom has evolved to become an industry leader in cloud-based communications and productivity tools – all powered by artificial intelligence.
Zoom Phone and Zoom Contact Centre offer your internal team and your customers multiple communication tools and all the avenues they need to stay in contact. While Zoom Workspace presents a comprehensive suite of business and collaboration tools in a single, easy-to-use app.
From working together on documents to unified messaging or jumping on a video call to discuss ideas, your team has everything they need to fuel innovation and work efficiently within your business.
Let's Work Together to Improve Your Business Communications
At Elite Group, our team of specialists take the time to get to know your business and its needs and work with you to find the perfect UCaaS solution to meet those needs.
We ensure quick and effective implementation, and our engineers will offer hands-on training to help you and your employees get the most out of your new solutions.
Boost Productivity, Reduce Costs, Scale with Ease
Business Mobiles
Put your best voice forward with a business phone system from Elite Group. No matter the size or type of your business, we have a wide range of intelligent, intuitive phone systems to meet your needs.
Business MobilesMaintenance and Support
We’re here to keep your business moving. As an Elite Group customer, you will have access to our UK-wide, accredited, cross-platform trained engineers.
Maintenance & SupportContact Centre CCaaS
A feature-rich, limitlessly scalable, cloud-based system, integrating voice, chat and email to provide the best experience for your customers.
Contact Centre CCaaSLeexi AI Notetaker
Seamlessly transcribe meetings and calls with an AI-powered notetaker to enhance productivity and save time.
Leexi AI NotetakerZoom Contact Centre
Utilise Zoom’s powerful video conferencing capabilities to elevate customer interactions, while AI analyses caller actions to deliver the most personalised service possible.
Zoom Contact CentreUnified Communications vs UCaaS
Unified Communications systems can be managed and operated by your in-house team, but this can become stressful if you’re struggling with capacity. UCaaS, on the other hand, removes the stress from your business by handing responsibility over to a third-party provider, like Elite Group. They’re then tasked with maintenance, security, updates and all related aspects to ensure the technology runs smoothly at all times.
Improve Employee Experience
With a UCaaS solution from Elite Group, your team is no longer restricted to the office. Having all communication channels within the same platform saves time across your workforce, enabling seamless collaboration and communication.
Increase Customer Satisfaction
UCaaS solutions provide advanced call handling options, which cuts down wait times and improves the experience of your customers. Your customers are directed to the person they need quickly and efficiently and can engage with your business in a way that suits them.
Cost-Effective
Overall costs of implementing and utilising a UCaaS solution within your business are less than traditional telephony. From reduced installation costs to cheaper international calls, UCaaS offer significant cost-saving potential.
Scale without Restriction
When your business grows, your UCaaS solution grows with it. Easily add and remove new users as and when you need to and only pay for what you use.
Business Benefits of Unified Communications
Improve Productivity
Empower your team to work together better through improved communication channels; easy, secure access to business data and features that fuel powerful collaboration.
Business Continuity
By hosting data and communications in the cloud, systems and files can easily be restored should you suffer a data issue.
Expert Support
Our team of specialist engineers and proactive customer service representatives are here whenever you need us. You can rely on us for speedy delivery of support should you encounter an issue to keep downtime at a minimum and keep your business moving.
Dedicated Account Management
You will have access to your own, named Account Manager who is there to take care of your contract, find the answers to your queries and ensure you are always getting the best deal.
Work Effectively from Anywhere
With a UCaaS solution from Elite Group, your team are no longer tied to the office. They will be able to communicate and collaborate with each other and customers just as effectively, remotely, as they do in the office.
What is the Difference Between UCaaS and CCaaS?
- UCaaS is managed by a service provider, containing all the communications tools a business needs to thrive.
- CCaaS is essentially the same tool, but focusing on creating an omnichannel communications experience for the customer, rather than the colleague, and can be scaled up or down as required.
Case Study - Chantelle Lighting
Following challenges brought about by the pandemic, Chantelle Lighting, a bespoke decorative lighting manufacturer, were looking for a solution to enable effective communication, both within the office and from home. Watch this short clip to see how 8x8 excelled the way of working for Chantelle Lighting.
Unified Communications Frequently Asked Questions
Both UCaaS and CCaaS can be great tools to keep your customers happy while keeping costs low:
- CCaaS opens up opportunities to receive communications from customers who prefer certain channels, encouraging repeat business.
- More personalised interactions with data from integrated CRM platforms make the customer feel valued.
- Intelligent routing and self-service options free up more time for contact centre staff, raising productivity and profits.
Elite Group Green Certified Partners
We are dedicated to partnering with providers who share our aim of working towards a more sustainable future.
That’s why we are dedicated to partnering with providers who share our aim of working towards a more sustainable future and helping businesses to become more eco-efficient through digital transformation.
Partnering with our unified communciations providers contributes to our commitment of becoming a sustainable company.
Trust Elite Group – Experts in Unified Communications Solutions
We’ve been transforming businesses like yours with the provision of the latest technology for over 20 years.
Our team of specialists are highly trained and take the time to get to know you, your business, your processes and your needs to find the best Unified Communications solutions for you.